Job Details
100% ONSITE IN NEWARK, DE - 5 DAYS A WEEK
- Install, modify, clean and repair monitors, keyboards, mice, central processing units (CPUs), printers and other peripherals (Windows and Apple)
- Perform analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including repair for remote users as needed.
- Troubleshoot problems and provide technical support for software and hardware.
- Full support of mobile devices, especially iPhones and iPads
- 2+ years of Desktop Support or related experience.
- Focus on client satisfaction while providing technical support. This includes ticket management, client communication and verification that the solution meets the clients expectations.
- Experience with Solarwinds ticketing system.
- Methodical troubleshooting skills.
- Urgency to complete and solve client incidents and requests
- Basic understanding of networking including WiFi (WAPS), Firewalls, Switches, VPN and SDWAN
- Basic Understanding of Active Directory: users/groups and Office 365 Administration.
- Experience with Office 365 and Microsoft's Software/Applications.
- Knowledge of network security practices and anti-virus programs
- Basic knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation)
- Confident and comfortable with client facing activity.
- Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment
Additional Skills:
- Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
- 8x8 Phone system
- Intune (Autopilot)
- Remote Mobile device management
Experience:
- Azure Cloud
- Microsoft Windows Server
- Office 365 Exchange Online
- Time management
- Strong communication and interpersonal skills with a positive attitude
- Mobile devices (Apple and Samsung)
- Intune (Autopilot)