Job Details
Do you have a passion to make a difference in someone's life and the community you live in? Do you have a desire to work in the healthcare field? We are looking for difference makers to join our team! Previous experience in the medical field, retail, or customer service skills are what we are looking for to add to our great team! We have an excellent training program; therefore, with an energetic personality and willingness to learn we can provide you with the necessary skills to be great at Patient Care.
What We Offer:
- Starting wage of $14.00+ per hour based on previous experience
- 5 paid holidays per year
- Approximately 10 days of PTO within first year
- Employee Referral Program
- Full slate of benefits to include health, dental, vision, and 401k
- Growth and wage increase through company paid certification program
The Patient Services Check In staff provide exceptional patient care and promote practice success throughout the patient experience. Duties include greeting patients, maintaining and verifying accurate patient information, scheduling appointments and delivering positive patient communication.
ESSENTIAL RESPONSIBILITES:
- Ensures Quality of Care and Exceptional Customer Service through:
- Patient Communication Management
- Greet patients in a friendly, professional manner
- Follow up on missed appointments
- Triage patient's needs to schedule appropriately
- Patient Education
- Provide patient education on the purpose and expectations of their appointment
- Answer phone inquiries related to our products and services
- Ensures Practice Success throughout each patient encounter through:
- Appointment capture
- Effective schedule management and optimization
- Data Collection and Accuracy
- Collecting and entering thorough demographic data, and verify its accuracy.
- Drive and Coordinate Patient Flow
- Monitor patient flow throughout the office, properly communicating delays
- Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)
COMPETENCIES:
- Proficient in EHR, including exceptional keyboarding skills
- Excellent interpersonal and verbal communication skills
- Detail oriented with strong organizational skills
- Ability to obtain knowledge and skills on the job or through educational courses
- A strong commitment to helping people
- Polite, professional, and courteous
- Ability to lead, motivate and promote a team environment
- Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
- Report for scheduled work shifts in a dependable and timely fashion