Customer Service Representative

Job Details

Job Details

Job Location
Milwaukie - Milwaukie, OR

Salary Range
$20.80 - $22.34 Hourly

Description

Seeking Bilingual - English and Spanish communicators.

If you are looking for a career opportunity with a 60+ year old industry leader, look no further! This is NOT remote.

If you are a great communicator who is ambitious, reliable, business focused, committed, and enjoys working in a fast-pace, busy, call-center environment COME GROW WITH US!

At Reliable Credit Association Inc., we provide in-house employee training to ensure your growth and advancement.

We are a family of individuals committed to providing excellent service for our customers, collaboration with our business partners and a fun, workplace where our employees thrive.

As a Customer Service Representative, a non-exempt employee, you are critical to the success of our organization. Your day will include interaction with a diverse population of customers (primarily by telephone) whose needs you will address while overcoming challenges, identifying opportunities, providing solutions, negotiating, and informing. Throughout the day you will perform a variety of customer service-related duties and provide administrative and clerical support for branch operations. After mastering those skills, you have the opportunity for additional learning, growth, and promotion.

Essential Functions May Include:

• Provide customer service primarily by telephone, in-person, and electronically by offering appropriate solutions, resolution for issues, and follow up.
• Collections of certain past due loans and contracts, including making payment arrangements.
• Fund loans and contracts.
• Process payments, mail, titles, and certain accounts payable.
• Satisfaction of certain loan and contract approval stipulations, such as employment and housing verifications.
• Marketing for loans by inviting customers to apply for loans and offering optional ancillary products when they may provide benefit to the customer.
• Obtaining and inputting, primarily via telephone, direct consumer loan applications, including inputting complete credit applications, identifying the real loan purpose and potential collateral to secure the loan.
• CSRs are expected to contribute as needed to every project at Reliable Credit and to work as necessary to meet our customers' needs.

Knowledge, Skills, and Abilities:

• High school diploma, GED or equivalent is generally required, industry experience preferred. Will accept any suitable combination of education, experience, or training.
• Strong people interaction skills, customer awareness and service orientation. Ability and desire to follow the Golden Rule.
• Personable with the desire to interact with others respectfully while developing productive working relationship and maintaining strict confidentiality.
• Ability to effectively communicate, understand, and empathize while maintaining a professional, patient, friendly demeanor.
• Ability to minimize conflict and maximize rapport while effectively working with diverse populations and those that at times may be experiencing high levels of stress.

• Confidence in communicating difficult messages including denying a customer's request and a willingness to offer our products and services.
• Self-motivation, a sense of urgency and adaptability.
• Business acumen including, but not limited to business sense and understanding, keenness and quickness in understanding in dealing with business situations such as risk and opportunity.
• Ability to learn and apply applicable laws and regulations.
• Ability to learn and navigate multiple tasks, systems, and situations while working under pressure to meet deadlines.
• Basic computer skills, including a general proficiency using Microsoft Office programs.
• Fluency in English and Spanish is a bonus.

Qualifications

Knowledge, Skills, and Abilities:

• High school diploma, GED or equivalent is generally required, industry experience preferred. Will accept any suitable combination of education, experience, or training.
• Strong people interaction skills, customer awareness and service orientation. Ability and desire to follow the Golden Rule.
• Personable with the desire to interact with others respectfully while developing productive working relationship and maintaining strict confidentiality.
• Ability to effectively communicate, understand, and empathize while maintaining a professional, patient, friendly demeanor.
• Ability to minimize conflict and maximize rapport while effectively working with diverse populations and those that at times may be experiencing high levels of stress.

• Confidence in communicating difficult messages including denying a customer's request and a willingness to offer our products and services.
• Self-motivation, a sense of urgency and adaptability.
• Business acumen including, but not limited to business sense and understanding, keenness and quickness in understanding in dealing with business situations such as risk and opportunity.
• Ability to learn and apply applicable laws and regulations.
• Ability to learn and navigate multiple tasks, systems, and situations while working under pressure to meet deadlines.
• Basic computer skills, including a general proficiency using Microsoft Office programs.
• Fluency in English and Spanish is a bonus.

 Reliable Credit Association

 06/15/2024

 Portland,OR