Job Details
JOB DESCRIPTION
Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.
RESPONSIBILITIES
- Customer service
- Drive store sales & promotions
- Build Customer Satisfaction & Loyalty Creating Results for Teammates, Customers and the Company
- Understand alternative tire sourcing and competitors
- Payroll, budgets and store goals
- Responsible for record keeping and relevant financial information
- Manage, schedule and assign staff according to their skill level
- Attend paid training to stay up-to-date with new developments in the automotive service industry
- Follow up with customers to obtain feedback and ensure they are satisfied with received
- Other duties as assigned
Preferred Qualifications: 2 year college degree or equivalent
MINIMUM QUALIFICATIONS
- High School Diploma or equivalent
- Demonstrated success in retail sales management
- Problem solving as it relates to customer complaints
- Aptitude to manage inventory, order scheduling, and ongoing merchandising displays
- Must be able to assist customers for personal sales as well as complaints to ensure customer retention
and loyalty
- Teammate and customer communication skills
- Negotiation and conflict resolution skills
- Must have a valid automobile driver's license at all times and be able to drive customer and company
vehicles
- Must have completed all current and required Firestone Complete Auto Care education courses &
modules required for this position OUR CREW KNOWS BENEFITS
Health benefits that start on day one of employment, for all of our teammates:
- Paid vacation and holidays
- On-the-job training and company-funded ASE certifications
- Tuition reimbursement program
- 401(k) match
- Vision and Dental Coverage
- On demand pay (daily pay) program available
WHY FIRESTONE
Our Values Give Back To You
- Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
- Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
- Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.