Job Details
*TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth 'as one of the greatest workplaces for diversity, 2024' *and TeamHealth is also ranked as 'The World's Most Admired Companies' by Fortune Magazine. TeamHealth, an established healthcare organization is physician-led and patient focused. We continue to grow across the U.S. from our Clinicians to Corporate Employees.
*Join Us! We Offer...*
*Career Growth Opportunities . Medical/Dental/Vision . Wellness Support . PTO + Holidays . Many Perks *
*This position is onsite in the Brentwood TN office.*
*OVERVIEW:*
*The Field Service Tech* *will be onsite to support the Brentwood TN office.* The Technician is responsible for process improvement, maintaining accurate inventory of all computer devices owned by the company and support by documenting issues that arise throughout the field office.
*ESSENTIAL DUTIES AND RESPONSIBILITIES:*
* Deliver new and repaired equipment to end user locations and verify operation and printing with all applications
* Document all work completed and associated databases including: Work Requests/Trouble Tickets, Purchase Requisitions/Purchase Orders, & Technical Support documentation
* Investigate and resolve any issues resulting from substandard performance
* Support users with special information requests. Recommend hardware and software if appropriate
* Address customer inquiries, resolve issues and obtain customer feedbacks proactively
* Track equipment's shelf life throughout the company and help replace the equipment and software as needed
* Able to disassemble old equipment and build new equipment using new hardware
* Support service teams in achievement of service goals
* Follows company policies and procedures
* Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment
* Manage multiple priorities and projects simultaneously
* Perform other duties as required or assigned
*QUALIFICATIONS / EXPERIENCE:*
* Associates degree in computer science or related field is required or comparable experience
* Extensive knowledge of Microsoft Office Products
* Two years of work experience in an enterprise network environment, including direct end user support
* Requires proficiency with client-end operating systems, basic trouble shooting, technical skills, and standard office automation software
* Demonstrated ability to communicate effectively both verbally and in writing
* Demonstrated ability to achieve successful outcomes in handling difficult situations and complex customer needs
* Excellent interpersonal skills with an orientation towards professionalism and customer service
* Demonstrated ability to manage multiple priorities and follow through on projects to completion
* Resourcefulness, ingenuity, and maturity in decision making and problem solving
* Basic knowledge and familiarity with Networking hardware and wiring
* Understanding of VPN systems (Citrix, Any Connect, etc)
[