Job Details
**Full Time Member Service Representative**
**Department:** Cedar Branch **Location:** Chesapeake, VA
**Employee Perks**
* Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options)
* Competitive compensation with opportunities for annual raises and promotions
* Community focused culture that allows networking and involvement in Hampton Roads and Parts of North Carolina
* An employee-focused, diverse, and member relationship driven workplace environment
**Job Overview**
Member Service Representatives provide members and potential members with a full range of Credit Union products and services; while processing financial transactions, explaining services, setting up new accounts and loans, responding to problems, and directing members to the appropriate person.
**Major Responsibilities**
* Receive and process as directed members financial transactions to include deposits; withdrawals; loan payments; money orders and transfers.
* Assist with Branch Office vault opening, closing and balancing procedures
* Follow all policies and procedures and service the members in a friendly, courteous and professional manner
* Analyze, research and resolve problems and discrepancies related to member accounts/loans
* Assist members with submitting consumer/equity loans, overdraft protection and credit card applications
* Identify opportunities to cross sell products and increase product penetration
**Position Requirements**
* High School Diploma or equivalent
* One to three years of similar or related experience
* Must be able to operate a PC and related software programs with accuracy and speed
* Active listening and outstanding interpersonal skills are required to effectively communicate with employees and members both in person and by phone
EOE/AA/M/F/DISABILITY/VET
**Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.**