Job Details
How does this role fit into the success of our organization?
The Inside Sales Representative is responsible for selling ARAUCO manufactured products through his/her assigned customers/accounts and through newly developed accounts. The primary purpose of the position is to develop, maintain, and enhance customer relationships. Additionally, the Inside Sales Representative will act as the primary communication liaison between the assigned customer, ARAUCO North America and ARAUCO operations in Chile.
*** THIS ROLE IS LOCATED IN ATLANTA, GA (PERIMETER/DUNWOODY AREA) ***
This individual will:
- Initiate contact with and/or respond to customer inquiries.
- Manage and maintain strong business relationships with customers.
- Develop and maintain a comprehensive product knowledge base of ARAUCO products.
- Manage price pages/templates and quotes in conjunction with the Sales Director and Sales Managers.
- Communicate price levels with customers.
- Understand and sell to the organization s capabilities and specifications.
- Qualify new accounts from a financial/credit perspective.
- Act as a liaison between the customer and the manufacturing facilities, providing timely and accurate information to both.
- Assist in managing all inventories for the business unit.
- Maintain updated pricelists for assigned customers.
- Identify new product opportunities and work with manufacturing to develop programs as needed.
- Maintain customer control logs, update daily, and provide weekly shipment updates to customers.
- Prepare and enter orders into SAP or other OES.
- Coordinate with operations and logistics for inland quotes, operational issues, and tracking of customer orders.
- Investigate and negotiate a resolution for customer problems (eg shipping delays, billing disputes, quality problems).
- Monitor customer performance (sales volumes, margins, problems, etc.).
- Provide coverage within the Sale team during absences and as required.
- Track orders and shipments.
- Communicate daily with colleagues in South America.
- Process claims.
- Conduct business travel as required.
- Manage Samples activity, including requesting samples from Chile, managing the storage room, packaging from shipments, and tracking shipments
- Other duties as assigned by the company
What are we looking for?
- Preferred but not required 2+ years of experience of Inside Sales, Customer Service Sales, or similar would like experience with pricing, quotes, claims resolution, product knowledge, interfacing with customers.
- Must have experience in Excel (pivot tables, VLOOKUPS) needs to be able to work within customer control logs pull up customers, enters ales orders, update shipments, work with pricing templates.
- Need someone who is energetic, self-motivated, and flexible in tasks
- Must be a team player ability to help cross-functionally, as needed
- Ability to multi-task efficiently and effectively.
- Precise and detail oriented; highly organized
PLUS (Not Required):
- SAP experience preferred
- Industry knowledge of building products preferred
What qualities make a great Arauco Team Member?
- Be Committed to Our Success: We succeed together and are committed to showing up, taking ownership, and doing our best every day.
- Be People Focused: We work as a team to create a safe, positive, collaborative culture.
- Operate with Integrity: We hold ourselves and our teammates accountable to operating honestly, ethically, and reliably.
- Have an Open Mind: We are willing to learn, be flexible, change and innovate to help our business and our people succeed.
What can you expect from working at Arauco?
People are our top priority at Arauco. We pride ourselves on being a global organization, while still having a safe, united, and collaborative environment.
We are committed to providing a positive experience for our people, by ensuring they feel recognized, valued, developed, empowered, and connected.
Compensation: We offer fair, competitive compensation based on experience and job performance.
Benefits: We offer competitive benefits to our people, with options that meet the needs of our people.
- Medical, Dental, Vision Coverage
- Life Insurance, Dependent Life Insurance
- Tuition Reimbursement
- Disability
- Retirement
- Gym Reimbursement
- Competitive vacation package
- Paid time-off and holiday time-off
- Bonus eligible
- Multiple programs to get involved with your community