Job Details
** Banquet Manager | Wave Resort - Long Branch, NJ**
**Job Category****:** Food & Beverage **Requisition Number****:** BANQU009408 Showing 1 location **Job Details**
**Description**
Job Summary
The Banquet Manager will be in charge of the operations of all banquet functions and the supervision of the banquet staff in the completion of assigned functions and set-up, as well as to oversee the service and break-down of functions in a safe and timely manner. Hire, train and direct the banquet staff in servicing all banquet activities in order to ensure successful functions and repeat business.
Summary of Essential Job Functions
* Facilitate all aspects of the supervision of banquet staff, including interviewing, hiring, training, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Use the PMHS efforts for all recruiting and on-boarding activities.
* Work directly with our executive staff and serve as the main point of contact for staff for all operational needs during events.
* Perform all banquet functions according to Banquet Event Orders. Supervise the set-up of function rooms to include placement of linens, silver, china, and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set-up.
* Verbally communicate with a calm, positive demeanor during the course of the function with the kitchen, service, beverage, convention services, and engineering staff, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.
* Oversee serving staff to ensure that all federal, state, local and corporate regulations and policies are adhered to in the serving of alcoholic beverages. Oversee staff to ensure that proper liquor controls are in use.
* Ensure that PMHSs cash handling policies and procedures are followed by all banquet staff in cash handling positions. Abide by all PMHS accounting policies and practices to ensure compliance.
* Supervise clean-up of function room and proper breakdown and storage of equipment.
* Coordinate annual/bi-annual trainings for banquet staff as well as ongoing onboarding training for staff as needed. Communicate changes in policies and procedures to staff.
* Schedule banquet staff according to event schedules, verifying staffing levels are accurate for each function. Adjust schedules accordingly through the addition or cancellation of servers, bartenders and/or housepersons. Check staff attendance according to schedules, and adjust and reassign server stations as necessary in order to provide quality service during functions.
* Communicate both verbally and in writing to provide clear direction to staff.
* Availability to work an ever-changing schedule based on event scheduling, including weekends and evenings as well as holidays as needed.
* Maintains clean and orderly back areas, pre-function areas and storage areas.
* Supervise and inspect banquet areas at end of function to ensure all catering service equipment is returned to its proper area and all areas are clean.
* Completion of function banquet checks in an accurate and timely fashion, including receiving payments as needed from guests and closing banquet check at the end of each event.
* Serve as liaison between the banquet kitchen, sales and banquet staff.
* Complete payroll for department, ensuring hours and gratuities are accurate for each event.
* Oversee any cash handling staff to ensure that PM Hotel Groups cash handling policies and procedures are adhered to.
* Oversees the seating of guests, serving of food and beverages and clearing of tables.
* Maintains inventory and storage areas, prepares inventory reports and prepares proposals for expenditures such as new equipment. Order rentals of linens and equipment as needed weekly.
* Attendance and participation of weekly Department Head meetings and BEO Meetings.
* Perform any other job-related duties as assigned.
Abilities Required
* High level of attention to detail, care for service excellence and being a people pleaser is essential to be successful in this role.
* Must have the ability to multi-task in a fast-paced environment.
* Self-starting personality with an even disposition, particularly when client interfacing.
* Maintain a professional appearance and manner at all times.
* Can communicate well with guests.
* Ability to transport up to 50 lbs. through a crowded room on a continuous basis throughout the shift.
* Must be willing to pitch-in and help co-workers with their job duties and be a team player.
* Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette.
* Knowledge of the appropriate table settings and service ware. Knowledge of all applicable federal, state and local health and safety regulations.
* Ability to operate various food and beverage equipment present at a function.
* Ability to set realistic goals and standards.
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PMHS staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PMHS associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to PMHS. Every PMHS associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
**Qualifications**
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**Education**
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)