Job Details
** Customer Service Rep**
**Job Category****:** Customer Support **Requisition Number****:** CUSTO01522 Showing 1 location **Job Details**
**Description**
* Provides courteous and prompt service to all internal and external customers.
* Research provider questions regarding status of reviews/authorizations
* Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
* Understands when to escalate a call to a supervisor.
* Enters all call data for tracking.
* Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries.
* Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.
* Identifies opportunities and recommends methods to improve service and work processes.
* Performs other services as required.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Preferred**
High School or better.
**Experience**
**Required**
One to Three years experience in call center setting, healthcare setting preferred.
**Licenses & Certifications**