Job Details
Baltimore, MD
6-month contract (extension/permanent hire possible)
$25/hr
Required Skills and Experience
3+ years of experience in a Business to Business and Financial related role (Accounts Payable, Accounts Receivable, Collections - B2B only, etc.)
Proficient in Excel
SAP experience preferred
Nice to Have Skills and Experience
Government or Large Enterprise Collections experience
Construction industry collections knowledge
Job Description
These individuals will be responsible for overseeing and managing a given portfolio ranging from 300-900 clients. These clients are strictly in the business/corporate realm and will be dealing with various departments as said client to ensure utmost client satisfaction as well resolved payment for their organization. The primary focus of this position is to handle/collect on customers past due accounts that carry a balance of at least $10,000. This individual may be responsible for high profile or classified accounts and need to have the ability to navigate conversations with a professional, problem solving demeanor. Additionally, you will be responsible for collaborating with various internal teams, peers, and management to ensure the portfolio expectation is hit on collecting. Responsibilities include but are not limited to --
Replying to customers with a sense of urgency
Escalating situations to the appropriate party or department when needed
May serve as an escalation point of contact for representatives
Able to multitask through various client inquiries, billing issues, ad hoc requests, purchase orders, etc.
Be resourceful and take in information through various scenarios to apply to different clients/accounts
Scheduling follow up meetings with customers in their given portfolio
Other duties assigned by management
Ability to pivot to solve other issues from different clients
Overall portfolio management with hundreds of clients
Reconciling accounts with high complexity that contain a large volume