Job Details
Ad Title: Customer Success AssistantLocation: Addison, TXStart Date: Immediate Start PreferredWe are a fast-growing marketing and advertising start-up searching for flexible go-getters who welcome the challenges of a growing business. We re specifically looking for a Customer Success Assistant who will roll up their sleeves and lead from the trenches.As a key member of the team, the specialist will help in building strong relationships with customers and collaborating with cross-functional leaders to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should have relevant digital or advertising experience and a track record of analyzing and optimizing sales campaigns.OBJECTIVES & RESPONSIBILITIESOF THIS ROLEEstablish relationships as a trusted and strategic advisor to help ensure the continued value of our client s products and services.Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverablesCommunicate effectively with both internal and external managers to better understand customer needs, maximize retention and growth.Maintain existing customer-success metrics and data as directedIdentify customer needs, building a sales pipeline for short/medium/long term in accordance with targetsWork with sales and marketing teams to boost customer referrals and develop case studiesAssist in the coordination and implementation of marketing strategies, and delegate tasks to achieve strategic goalsServe as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting bothREQUIRED SKILLS AND QUALIFICATIONSStrong skills in verbal and written communication skillsAbility to work effectively across multiple departments in a fast-paced environmentActive team player, self-starter, and multitasker who can quickly adjust prioritiesAttention to detail, able to make key decisions and plan strategy based on existing data and forecastingSuccessful track record in B2B sales and negotiationExperience in sales techniquesProven ability to plan and manage resourcesIf you ve read this far, you know what to do now, click the 'APPLY' button and Submit your updated resume through the online process and a member of our team will be in touch to organize a virtual interview with successful candidates within 1 week of your application.This role is based in Addison, Texas, so ensure you can commute to the location before applying.Good Luck!