Job Details
At Eau Claire Automotive Group we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Eau Claire Automotive Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. The Best Place to Work for the Best People! **Benefits**
* Medical
* Dental
* Life Insurance
* 401K
* Paid Training
* Paid Vacation
* Company Holidays
* Employee Discounts on Products and Services
**Responsibilities**
* Dispatch work to the proper technician to maximize skill sets and shop capacity
* Understand customer; match requirements and concerns to various service options
* Explain service being performed and keep customer informed and updated throughout the service of their vehicle
* Stay up to date on new products, features, accessories and attending product training as required
* Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
* Assist customer in servicing, repairing and explaining each service needed
* Ensure works flows through the shop and help communication between technicians and advisors
* Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
**Qualifications**
* A minimum of 5 years as a Dispatcher, Master Tech, and/or Service Advisor
* Strong focus on providing excellent customer service
* High school diploma or higher education
* Clean driving record & valid driver's license
* Driven personality, eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **Apply for Assistant Service Manager/Dispatcher**
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Full Name Date: 3/1/2022