Job Details
**Hospitality Specialist - Night Audit $200 Sign on Bonus**
Branson, MO, US Front Desk Were looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. The ideal candidate will have previous customer service, preferably Night Audit, experience in the hospitality industry and will understand the importance of responding quickly to owners and guests. Youll be corresponding with guests through email, over the phone and in person. If youve worked in the hospitality industry before, we definitely want to talk to you.
Below are just **some** of the benefits you'll receive! Competitive pay + **$200 Sign-On Bonus!!** Paid time off Career growth Medical / Dental / Vision insurance 401k Enthusiastic team environment Travel Perks to all our Resort locations
**Opportunity for career advancement in a fast paced, growth-oriented Organization.** We are currently seeking 2 (two) Hospitality Specialist- Night Audit to join our team at Grand Crowne, a timeshare resort in Branson, MO. The Hospitality Specialist Night Auditor is responsible for all EOD accounting functions and communications with the security team to ensure the safety of our guests.
**Principal Duties and Responsibilities**
* Responsibilities listed may not apply to all locations
* Greets guests courteously and registers guests into the resort
* Assists with the maintenance and control of room inventory and availability
* Possesses knowledge of all resort services
* Possesses knowledge of reservation and billing system
* Possesses knowledge of resorts cash and credit card policies and procedures
* Possesses knowledge of the resorts products, rates, and special programs
* Answers company telephone or switchboard promptly and in a professional manner
* Ensures that all transactions for the day of the audit are accounted for and processed correctly in the property management and relevant computer systems
* Ensures that all reports are printed and distributed to relevant departments, head of department and corporate
* Distributes guest, administrative mail and packages
* Possesses knowledge of the resort emergency procedures and how to implement them
* Completes check-in packages and procedures for each guest/owner
* Completes check-out procedures for guest/owner
* Works closely with all departments to ensure guest satisfaction
* Assists guests with inquiries, requests, and complaints
* Maintains a professional and neat working area
* Maintains a professional and neat appearance while on duty
* Performs all related duties as assigned
**General Statement** - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
**Job Requirements**
Education, Essential Training / Certifications, and Experience:
* High School Diploma/GED
* One-year experience working as Night Auditor is preferred
* One-year Hotel Front Desk experience
Skills, Knowledge, and Abilities:
* Basic Accounting knowledge
* Knowledge of hotel property management systems preferred
* Excellent verbal and written communication skills
* Excellent customer service skills
* Excellent math skills
* Attention to detail
* Good problem-solving skills
* Ability to multi-task
* Flexible schedule, ability to work weekends and holidays
* Capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping and maintenance, and taking the initiative for necessary tasks
* Willingness to work overtime when necessary
Shift: Additional hours may be necessary to meet deadlines and accommodate staffing needs
* Regular Hours and Weekend
Travel:
* None
**Employee Benefits**
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Medical Insurance
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Dental Insurance
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Vision Insurance
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Discounted Resort Stays
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Paid Time Off
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Life Insurance
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Long-Term Disability
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Professional Development
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Competitive Compensation
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Rapid Growth
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Corporate Discounts
Benefits are subject to eligibility and are subject to change. Supplemental coverage to benefits provided at no cost by Capital Vacations is the responsibility of the employee.