Job Details
** Banquet Captain**
**Job Category****:** Food **Requisition Number****:** BANQU01269 Showing 1 location **Job Details**
**Description**
National Hospitality Services (NHS) has a passion for results. Throughout our many years in the hospitality industry, we have proven the ability to deliver service and value. Our expertise covers a broad range of lodging options, from extended stay and limited service properties, to full-service hotels featuring restaurants and convention centers.
The Delta by Marriott Fargo is the perfect choice for business or leisure. From the moment you arrive, your comfort will be our pleasure. Known for its elegance, class and genuine hospitality, the Delta by Marriott features 185 guest rooms, including 117 two-room suites. It is a full-service property featuring Urban 42 Restaurant and Lounge, Starbucks and banquet facilities.
Urban 42 offers a peaceful destination for a relaxing time with friends, colleagues, or a favorite novel. The restaurants menu is crafted with local, regional and global classics. Urban 42 serves breakfast, lunch, brunch, dinner, small plates, ice cream and desserts, as well as beverages from Starbucks or cocktails.
**The Role**
The Banquet Captain is responsible for training and directing the banquet staff in servicing and all banquet activities in order to ensure a successful function and repeat business.
**Duties and Responsibilities**
* Supervise food and beverage service throughout banquet functions to ensure quality service and product quality.
* Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
* Participate in department meetings
* Process banquet checks accurately and efficiently for payment
* Ensure guest satisfaction throughout the meal service
* Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
* Remain professional in appearance and conduct at all times.
* Communicate with management issues regarding safety and service in a timely manner.
* Respond in a courteous and prompt manner to all guest question and/or concerns.
* Understand and respond to customers needs and ensure a high level of guest satisfaction.
**Required Skills and Experience**
* Previous banquet experience preferred but not required.
* High level of organization and time management skills
* Excellent guest service skills
* Highly energetic and motivated individual
* Excellent interpersonal and communication skills with strong customer/client focus essential
* Strong problem-solving skills
* Ability to work in a fast-paced, high pressure environment
* Ability to shift and manage multiple priorities
* Must be able to lift at least 25 pounds, unassisted.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.
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