Job Details
Hotel Front Desk Clerk Hotel Felix Chicago , IL US Posted 1 hour ago Hotel Felix We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Youll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities
* Mitigate customer complaints as needed
* Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
* Communicate with housekeeping to make sure guest rooms are ready
* Perform regular bookkeeping duties: make sure hotel guest information is current and correct
* Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
* Well-versed in taking telephone calls and handling stressful situations
* Must have graduated high school, received a GED or equivalent
* Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
* Working knowledge of Microsoft Office and reservation management systems
* At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Hotel Felix As downtown Chicagos first hotel to enjoy Silver LEED (Leadership in Energy and Environmental Design) certification from the U.S. Green Building Council, our four-star hotel has mastered the art of combining luxury and sustainability.
At the corner of Clark and Huron Streets, step past our vintage faade into a lobby that feels worlds apart from the urban bustle.
Elements of earth, wind, water, and fire create an immediate sense of relaxation and wellbeing, with contemporary furnishings and a glass fireplace lending a stylish yet cozy feel.
Hotel Front Desk Clerk