Job Details
Location Lumberton, North Carolina ,
United States
berblick:
As one of the worlds leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. Weve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 7,200 employees are working on this permanent challenge, at over 70 locations on all continents.
Bruker Daltonics is seeking an innovative and collaborative individual with a software background to join the proteomics team in supporting PaSER end users and contributing to the development of advanced software applications worldwide. The position requires a background in computer science. You will have strong written and communication skills, combined with organization and a general interest to engage with management, programmers, and end users. This role will specifically interface between the PaSER software development team and the customer, ensuring their success utilizing Bruker technologies.
Aufgaben/Verantwortlichkeiten:
International remote support level 2 and 3 for hardware and corresponding software
Perform (pilot) installations and install complex systems in collaboration with field service engineers
Testing our products and giving feedback on technical test results to the product development team
Close cooperation with product management as well as software development team
Understanding customer requests and ensuring positive customer experience
Identifying and recreating reoccurring, systematic or complex problems
Developing and sharing workflow solutions and technical documentation
Documentation and monitoring of customer cases and knowledgebase (CRM)
Qualifikationen:
Degree in in computer science or comparable knowledge and skills accompanying an engineering degree
General IT and networking skills, and ideally cloud skills
Hands-on experience in administration of Linux servers and knowledge of containerization
Experience in database administration and Experience with programming languages, ideally Python
Experience in software and hardware release-testing and documentation
General understanding of proteomics problem solving skills
Experience in website building and media interfaces
You enjoy working in an interdisciplinary team and are a good communicator
Customer focused personality with a keen interest in problem solving
Positive problem-solving attitude and a hands-on mentality
Willingness to interact and support customers globally
Fluent in written and spoken English and German