Job Details
A client in Kent, WA is looking for a Customer Service Rep to work with customers, business partners and drivers to make sure the team is delivering on excellent customer service.
- Handle a high volume of phone calls, exceeding 20+ daily, ensuring timely and professional responses.
- Respond promptly to email correspondence, maintaining a high level of service and attention to detail.
- you ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.
- you ll be helping to continue to provide daily freight solutions for our global customers.
- Will be monitoring process of delivery routes and process changes or cancellations to delivery orders.
- collaborate with team members to improve service procedures and customer satisfaction.
- Engage in difficult conversations, providing solutions and support to meet customer needs and uphold company standards.
Must Haves:
- HS Diploma
- 1 year of customer service experience
- Bilingual in Spanish
- Must be able to multi task
- Computer proficient experience working with multiple monitors
- Proficient with Microsoft outlook, excel and suite
- Strong verbal and written communication (will be answering phone calls and responding to emails)
Plusses:
- Call center experience
- Truck transportation and logistics background
- Claims experience