Job Details
Do you have excellent customer service experience and are looking to work for a growing and employee focused organization?
Are you the type of employee who likes to work independently while keeping the big picture for company success in focus?
Give Spherion a call TODAY to learn more how to join this fantastic organization as highly motivated Customer Service Representative!
Responsibilities:
- Answer phone calls and manage email correspondence to respond to customer inquiries in a timely and professional manner
- Efficiently process incoming work orders through client preferred portals and via email
- Utilize scheduling system to manage appointments
- Maintain detailed records of all interactions with customers for future reference and record retention
- Utilize exceptional customer service skills while working with customers during potential complaints; providing support
- Evaluate and escalate any client concerns to leadership with suggested appropriate solutions
Working hours: 7:00 AM - 3:30 PM
Required Skills:
- Customer Service
- Microsoft Office suite
- Ability to navigate in multiple databases
- Strong multitasking skills and ability to prioritize work tasks
- Critical Thinking skills and ability to adapt
- Ability to work independently with keeping overall company goals in focus
- Excellent communication and interpersonal skills
Preferred skills:
- Construction Industry
- Order Management
Education:
High School
Experience:
1-4 years
Give Spherion a call TODAY at 301-###-#### to review further!
Or apply HERE!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Answer phone calls and manage email correspondence to respond to customer inquiries in a timely and professional manner Efficiently process incoming work orders through client preferred portals and via email Utilize scheduling system to manage appointments Maintain detailed records of all interactions with customers for future reference and record retention Utilize exceptional customer service skills while working with customers during potential complaints; providing support Evaluate and escalate any client concerns to leadership with suggested appropriate solutions
experience
1-4 years
skills
Construction Industry Order Management
qualifications
Customer Service Microsoft Office suite Ability to navigate in multiple databases Strong multitasking skills and ability to prioritize work tasks Critical Thinking skills and ability to adapt Ability to work independently with keeping overall company goals in focus Excellent communication and interpersonal skills
education
High School