Job Details
DescriptionThere s never been a more exciting time to join United Airlines. We re on a path towards becoming the best airline in the history of aviation. Our shared purpose Connecting People, Uniting the World is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we re growing in the years ahead, we ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.Key Responsibilities:Provide leadership and oversight of a work area and front-line employees in an operational environmentServe as a subject matter expert on safety, service and proceduresFocus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelinesEnsure consistency on operational service and product deliveryEngage with front-line employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements to help achieve goalsSupport standard work and continuous improvement processesSupervise the performance of a team and work area, taking action as vital to ensure daily operational goals are metAssess and delegate the appropriate work assignments to front-line employeesProvide front-line employees with regular mentoring, feedback and recognition as appropriateIdentify issues and engage in structured problem solving to assist front-line employees in accomplishing workConduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issuesProvide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistentlyPartner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customersComplete all required regulatory and Company required documentation of activitiesParticipate in collateral projectsQualificationsWhat s needed to succeed (Minimum Qualifications):High School Diploma, GED or education equivalentStrong sense of ownership, understands operations and how to translate knowledge to business goalsContinuous improvementCustomer FocusConflict resolution, accountability, teamwork, engagement/motivationSafety orientationPlanning/multi-taskingStrong written and oral communication skillsDecision making with an ability to leadProficient in IT systems and common software appropriate to work groupExperience leading and influencing a team and customer service experienceMust be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidaysMust possess a valid state-issued driver s license, and acceptable driving recordMust NOT have lived outside of the United States in the past 3 years for any period longer than six months, with the exception of military duty or government-approved exceptionsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Bachelor's Degree or relevant job experience will be equally consideredComputer skills including Microsoft Office (Outlook, Word, Excel)Experience leading Union personnel a plusExperience working in Airport Operations, including Ramp ServiceUnited Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact ...@united.com to request accommodation.Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT