Job Details
For more than 30 years, **Aqua Finance** has been a leading provider of indirect financing programs to a variety of industries including Water Treatment, Home Improvement, HVAC, Marine, RV, Powersports and more.
At Aqua finance we offer financing programs to dealers and contractors so they can offer financing options to their customers - the business of indirect lending.
Our MISSION is to help our dealers close more sales and boost their bottom lines! To accomplish this, we offer installment loans, revolving lines of credit, interest-free and deferred payment promotions, convenient online applications and loan documents, daily funding and outstanding training, service and support to help our dealers succeed!
Headquartered in the heart of Wisconsin's Northwoods, dealers tell us they appreciate our Midwest values, small-town approach to lending, and big-time capabilities. They like the individual attention we give them and the many ways in which we invest in their success; that we not only provide the financial programs their customers need, but also the knowledge, expertise, training, and service our dealers need to stand out in a competitive market.
Although we're proud to be one of the nation's leading providers of consumer financing in a wide variety of markets - and that we approve more customers than most other lenders -we're especially proud to be known for the relationships and trust that have set us apart since 1986.
Aqua Finance, Inc. (AFI) was founded by Robert (Bob) Chadwell. Bob has a background both in banking and water treatment, having been a water treatment dealer himself. He used his experience in both fields to create programs that he knew would help dealers close more sales. Bob grew the company from a handful of in-house accounts from his own dealership to becoming one of the leading providers of financing to dealers nationwide. Bob is actively involved in the business today, serving as President and CEO.
**Customer Service Representative - Part-Time**
**Department:** COLLECTIONS **Location:** Schofield, WI
*Aqua Finance, Inc.*
***JOB DESCRIPTION***
**Position: Customer Service Representative**
**Reports Directly To: Unit Lead / Shift Manager**
**Salary Grade: 4 Exempt: NO BONUS: YES**
**SUMMARY DESCRIPTION OF POSITION**
In compliance with company policies and procedures, responsible for meeting delinquency and loss objectives of assigned accounts.
ESSENTIAL JOB FUNCTIONS
- Responsible for the answering and resolving of incoming calls to answer customer questions, resolve concerns/disputes on billing statements, credit reports, promo issues, service problems, etc.
- Collection of assigned accounts. Must not let the customer off of the phone until the account is resolved
- Responsible for the answering and resolving of incoming calls to answer customer questions, resolve concerns/disputes on billing statements, credit reports, promo issues, service problems, etc.
- Dialer as needed and instructed by Collection Manager
NON-ESSENTIAL JOB FUNCTIONS
- Assist in calling Paid ahead and Promotional accounts
- Assist in completing skips as needed.
- Assist in answering overflow ring group calls.
QUALIFICATIONS-EXPERIENCE TRAINING
- Must be able to communicate clearly and effectively with customers.
- Must be able and willing to resolve problems, answer questions, and handle difficult situations that arise on assigned accounts.
- Must have the ability to use a telephone, fax, computer and predictive dialer.
- Must able to clearly document all conversations in English in the computer system.
- Fulltime must be able to work two nights per week and one Saturday per month.
- Part time requirements- 20+ hours per week Monday Friday. Must be able to work at least 20 hours a week and a 4 hour shift on Saturday a month.
- Must have sufficient training and experience to perform the job functions above.
AUTHORITY
1. Quote payoffs to customers.
2. Accept payments via telephone by phone check or credit card.
3. Recommend settlements on accounts to manager on duty for problem situations.
4. Recommend Rewrites and/or Extensions to manager on duty.