Job Details
**Catering Sales Manager (Aspen, CO)**
At the foot of majestic Aspen Mountain and steps from the heart of town, the Hotel Jerome offers guests an incomparable setting for an ideal getaway whatever the season. A model example of thoughtful historic preservation, our hotel in Aspen elegantly blends the comfort, convenience and understated luxury of todays finest Aspen boutique hotels with an authentic mountain aesthetic and spirit. World-class dining and spa offerings contribute to a truly elevated and unique experience.
Hotel Jerome is the iconic hotel of the American West and social hub of Aspen: warm, friendly and busting with life and laughter. Charming and full of personality, this is the place where great stories are born and told. Hotel Jerome is rich in history, yet relevant and current with its amenities and furnishings. Charismatic, with a bit of whimsy, friendly and genuine. Hotel Jerome is the sought-out atmosphere for explorers of body, mind and spirit.
Aspens crown jewel offers the perfect retreat from which to explore the regions abundant outdoor attractions and world-class dining and shopping. This landmark hotel is renowned among luxury hotels in Aspen for its relaxed elegance, gracious service and authentic mountain spirit. Discover luxurious accommodations, a variety of dining options and the modern amenities of a world-class, luxury boutique hotel in Aspen.
**Our Company & Our Property**
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their souls.
Located in the heart of town, the 97-room Hotel Jerome, Auberge Resorts Collection, continues to retain its identity as one of the great hotels of the American West. Hotel Jerome is home to many food and beverage outlets including a renovated Aspen Times newspaper building, residential-style suites facing Ajax Mountain, and a sultry underground bar Bad Harriet. The 130-year-old historic landmark boasts luxurious, contemporary accommodations and modern amenities that honor the propertys iconic mountain spirit. Considered as one of Aspens favorite places since it opened in 1889 at the height of Aspens boomtown silver-mining era, the hotel features Prospect, an American bistro; aprs-ski favorite the Living Room bar and lounge; the award-winning Auberge Spa; and the legendary J-Bar, which is lauded as an Aspen institution. Hotel Jerome was added to the National Register of Historic Places in 1986.
**Role Summary**
Join our team as a Catering Sales Manager for Hotel Jerome, serving the needs of the business, our guests, and our colleagues by planning, organizing, and managing the details for Event bookings (e.g., Guest rooms, menus, set-up, etc.) Participating in negotiating all functions, rooms, rates and all related requirements. Ensuring maximization of rooms and space, revenues, and profits while delivering a quality product. Focusing on execution of all aspects of event planning including coordination from the signing of a contract forward, VIP needs, amenities, resumes, and rooming lists.
**Core Responsibilities**
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:
* Responsible for the management and planning of all events and related activities.
* Attends Banquet Event Order (BEO) and staff meetings and performs as a team leader for all hotel department staff participating in the event delivery process.
* Outreach and Sales planning to achieve and uncover new business opportunities.
* Maintain well documented, accurate, organized and up to date file management in order to serve guests and the employer in the most expedient, organized and knowledgeable manner.
* Develop customer profiles and maintain an effective trace system including trace dates and references resulting in superior account service and increased revenues.
* Develops strong customer relationships through appropriate guest communication and the use of professional, courteous and ethical interpersonal interaction.
* Follow up on all guest needs and inquiries in an efficient and expedient manner.
* Focuses on revenue-generating activity and maximizes selling time, maximizing account yield opportunities and sales effectiveness.
* Sell, detail, up-sell and detail the event with the guest including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
* Manage function details and related activities to ensure the event requirements are satisfied. Anticipate and handle guest complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
* Oversees all billing details for all events to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.
* Improve the hotel Catering and Event products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weaknesses of our competition's product, and (c) analysis, understanding, and satisfaction of our customers' needs.
* Monitor and control individual guest event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
* Close out all events to include pickup in the sales system (Delphi) and commission owed, including processing with accounting.
* Solicit and listen to customer and employee feedback and advise DOCCS/DOFB/General Manager on suggested changes.
* Take necessary actions to protect the integrity and wellbeing of the hotel and the Hotel Jerome employees.
* Be an objective, strong, respectful leader.
* Responsible for all other assignments as defined by the GM, DOCCS & DOF&B, and DOS.
**Pay Range**
* Base Salary $60,000 - $70,0000 + Incentive
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures, and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich peoples lives. If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
*Hotel Jerome is an Equal Opportunity Employer, M/F/D/V. Hotel Jerome provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Hotel Jerome complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*
Department: Sales & Marketing Positions
This is a management position
This is a management positions position