Job Details
Job Description
Job Summary & Responsibilities
Job Title: Overnight Housekeeping Manager
Department: Housekeeping
Reports To: Assistant Executive Housekeeper
Effective Date: 01/06/2018
POSITION SUMMARY:
The Overnight Housekeeping Manager position is responsible for the planning, organization, development and direction for the evening operation of the Housekeeping department. The Overnight Housekeeping Manager works with the Assistant Executive Housekeeper to manage priorities, and establish/implement standard operating procedures. The Overnight Housekeeping Manager also adheres to the budget. Position requires team member to be organized, an effective communicator and can multi task. Team member must promote a safe environment for team members, residents and guests. Team member must ensure all policies and procedures from the Team Member Handbook and Department Standard Operating Procedures are followed.
ESSENTIAL JOB FUNCTIONS: Include the following, but other duties may be assigned.
Responsible for overseeing and supervising the activities of the evening housekeeping personnel to ensure the smooth flow of the housekeeping operations.
Assures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times
Enforces all company and departmental policies and procedures using performance reviews, coaching and positive feedback
Maintains the care and use of supplies, equipment, etc. and the appearance of Housekeeping areas, and performs regular inspections of public areas and rooms for sanitation, order, safety and proper performance of assigned duties.
Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
Promotes positive customer service by assisting guests in addressing their complaints and resolving their problems.
Continually inspecting team members assigned areas and turndown making sure that check sheets are turned in on the rooms.
Report maintenance issues of rooms and public area.
Ensures guests are attended to in a prompt, efficient and personalized manner.
Maintains organized and clean work area.
Regular and reliable attendance.
Maintaining chain of command through pass down of information, notification and reporting.
Promote and maintain sense of positive unified staff morale.
Attend scheduled training seminars and department meetings, as required.
Incorporates safe work practices in job performance.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
Maintains a favorable working relationship with all other company team members and purveyors to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.
Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
Maintains a professional standard at The Greenbrier to include but not limited to: appearance, verbal discussions, written correspondence and interactions with members, team members and guests. Does not discuss confidential items with fellow team members or work-related issues with members or guests.
Other tasks as assigned by the Director of Department, Executive Management Team or the Company.
Disclaimer: The above statements are intended to describe the general nature of the work being performed. They are not intended to be construed as an exhaustive list of all reasonable assignments, responsibilities, duties and skills required of personnel so classified.
QUALIFICATION STANDARDS:
Education and Experience:
2 to 5 years experience in Housekeeping Supervisor Position
Hospitality or business-related degree or equivalent experience in property of same caliber
Experience managing a union work force preferred
Considerable knowledge of OSHA standards and application for working with chemicals.
Good communication skills
Professional demeanor.
Ability to function and be flexible in a changing environment.
Demonstrates safe work habits.
Must be able to read, write and speak English.
Willingness to work and be a part of a team is essential.
Must have a flexible schedule: weekends, holidays and nights will be required.
Physical Abilities: The physical abilities described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently lifts up to 25 pounds and occasionally lifts up to 100 pounds.
Continuous standing, up to 8 hours in 8-hour shift
Frequent sitting, up to 5.5 hours in 8-hour shift
Frequent walking, up to 5.5 hours in 8-hour shift
Frequent climbing, up to 5.5 hours in 8-hour shift
Frequent arm/hand movement, up to 5.5 hours in 8-hour shift
Equipment Operation Abilities: All standard office equipment, Opera PMS, company vehicle and company cell phone.
Work Environment: The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally works in wet or humid conditions (non-weather).
Works primarily indoors and occasionally outdoors.
Occasionally works near moving mechanical parts, toxic or caustic chemicals, and in outdoor weather conditions.