Job Details
Benefits:
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
We are looking for a Front Desk Manager to supervise and develop our front desk team. If you have a knack for customer service, work experience in the hotel industry, and the ability to lead others, we d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Scheduling for the Guest Service team
Manage reservations and group sales
Train and coach front desk associates
Work and help out in other departments as needed
Be an excellent role model for desk associates
Assist with direct sales efforts
Respond to clients complaints in a timely and professional manner
Exceed brand standards and expectations
Up-sell additional facilities and services, when appropriate
Assist with accounts receivable, accounts payable,
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Management experience is a plus
Customer service attitude
Excellent communication and organizational skills
Accommodating personality
Cheerful disposition