Front Desk Attendant - Union League of Philadelphia

Job Details

Job Title: Front Desk Attendant

Reports to: Front Desk Manager

Department: The Inn

Location: The Union League of Philadelphia (140 S Broad St, Philadelphia, PA 19102)

Description:

The Front Desk Attendant is upbeat, personable, and hospitable. Responsible for checking guests in and out of their hotel room, verifying identification and payment and be able to answer all questions regarding the Inn, the Union League, and any specific questions regarding their accommodations. This person must be detailed orientated, pleasant, honest, and friendly. They should be able to address and handle all guest requests and problems while adhering to all policies, procedures, and standards of The Union league.

Responsibilities:

Review Arrivals list each date
Perform all check-in/check-out tasks
Manage online and phone reservations
Greet and welcome guests upon their arrival
Post correct and accurate charges
Respond to guest complaints in a timely and professional manner
Upsell rooms when appropriate
Be knowledgeable about the Inn and the League itself
Communicate with other departments effectively

Skills and Requirements:

High school diploma or equivalent
Customer Service experience
Well-groomed, professional appearance
Outstanding written and verbal communication skills
The ability to work independently and multi-task
Desire and willingness to work as a team and within other departments
Personal maturity, sound judgement, motivation, and integrity
Timing Flexible
Team player

Compensation:

Fair wages and safe working environment
Employee meals
Energetic, multi-faceted, team-oriented work atmosphere
Exposure to a national market
Opportunities of promotion from within
Educational funding for employees and Scholarship opportunities for employee children and grandchildren
Uniforms (for uniformed employees)
Two weeks' vacation after one year (for full-time employees)
401K retirement plan with employer match of up to 6% once required hours are met (for full-time and part-time employees)
Choice of three Blue Cross health plan products (for full-time employees)
Dental insurance (for full-time employees)
Employer paid life insurance and disability program (for full-time employees)

Union League of Philadelphia

05/23/2024

Philadelphia,PA