Job Details
** Banking Center Assistant Manager**
**Job Category****:** Customer Service **Requisition Number****:** BANKI01893 Showing 1 location **Job Details**
**Description**
**At INTRUST Bank, principles and performance go hand in hand.** We hire for character and commitment because we believe a focus on values contributes to a healthy and positive culture where employees are celebrated for their individual potential, unique talents are further developed, and positive relationships are fostered. This philosophy has guided us for more than 140 years, and the tradition continues today.
Job Summary: The Banking Center Assistant Manager is responsible for consulting on all bank products and services to customers and non-customers in a needs-based manner. INTRUST Bank banker training will be provided for this position. Successful completion is required. The position is responsible for the daily operations of the banking center, supervising, mentoring and coaching the teller and/or personal banker team for the attainment of goals. Promotes and fosters teamwork across all areas of INTRUST and is focused on delivering a high level of customer service to all. Must maintain strict standards of confidentiality, and perform duties in a manner supporting INTRUSTs Character Qualities.
Essential Functions:
Identify customers and non-customers financial needs and recommend all appropriate products and services.
Service customer's accounts as needed and proactively communicate with customers to ensure their financial needs are met.
Ensure customer satisfaction and service quality according to INTRUSTs Character Qualities.
Supervise, evaluate, inform, and provide direction to all banking center employees.
Assist with the development of goals and plans of action for branch staff consistent with Bank objectives.
Share responsibility of observing each teller weekly with Lead Teller and/or Banking Center Manager.
Complete any other banking center-specific responsibilities as determined by the Banking Center Manager.
Responsible for coordinating new hire and ongoing training for all employees.
Education and Experience: High School diploma or equivalent is required; bachelors degree preferred. Two or more years of banking or management experience is required.
Required Skills and Knowledge: Knowledge of: strong sales and customer service skills; strong oral and written communication skills. Ability to: make independent decisions regarding banking center operations for which there are not always precedents; analyze and solve problems that are of a complex nature, requiring judgment, for which there are not precedents; originate new procedures and approaches to problems when necessary; and perform duties under frequent time pressures.
Required Licenses and/or Certifications: Nationwide Mortgage Lending System Registered or ability to meet qualifications for registration.
Physical Demands: Occasional lifting up to 25 pounds; the ability to stoop and bend; must be able to sit or stand for long periods of time, as required by job duties. Long periods of time will be spent viewing personal computer.
Working Conditions: Normal office environment.
This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individuals protected category constitutes a bona fide occupational qualification.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)