Job Details
The Accounts Clerk (Hybrid) is responsible for performing the daily cash processing, reports, and billing functions. This position will meet customer needs by processing payments and reports timely, along with handling phone calls and electronic correspondence. The chosen individual should be knowledgeable in all areas of premiums receivable.
Duties & Responsibilities:
- Prepare, extract, and capture checks and documents using an advanced one-touch process
- Review and process payments and documents using a dynamic and real-time remittance processing software - including combo, payroll deduct, and collection payments
- Review and process Assigned Risk deposits working with Assigned Risk Underwriting staff
- Process returned premium physical and electronic checks - includes analysis of file for next steps to be taken
- Review, process, and balance credit card payments and refunds
- Review and process agency electronic fund transfers
- Research and process undeliverable checks and mail
- Review and process accounts data queue items
- Research and maintain Abandoned Property records according to Abandoned Property Laws
- Prepare and retain accurate records in compliance with established best practices for Reg 118
- Review, analyze and process various reports relating to billing, reinstatement, and refunds on the customer's policy
- Responsible for handling all incoming Accounts phone calls, voicemails, and emails with the goal of making a lasting connection with each customer
- Clearly and accurately document all customer interactions providing a clear picture of the customer's specific needs and resolutions
- Review and respond to written correspondence with insureds, agents, banks, and payor services
- Process customer requests for billing schedule, payment plan, and payment method changes
- Process collection billings and receipts, including correspondence with collection agencies
- Assist Customer Service and others with questions or escalated phone calls
- Other duties as assigned
Requirements:Skills/Qualifications:- Capable of operating Opex extractors and scanners
- Ability to follow established procedures with accuracy and detail
- Must maintain confidentiality, honesty, and integrity
- Knowledge of Microsoft Word and Excel a plus
- Customer Service Orientation - Commitment to providing excellent customer service and a desire to help people. Good oral and written communication skills
- Critical Thinking/Emotional Intelligence - Ability to take ownership of the customer's issue and problem solve until resolution
- Respond, interact, and communicate as a highly skilled insurance professional with prompt and accurate information
- Connect with the customers by utilizing active listening skills to understand the personality and needs of the caller
- Understand and communicate details of the NYCM website features pertaining to premiums receivable
- Maintain a professional relationship with the Interactive Management Staff and be an active participant in coaching sessions and evaluations
Payband: 1 / 37.5 hours per week / HybridSalary: $29,250 - $40,851Accepting applications through: 6/14/24