Job Details
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **San Diego, CA, USA; Atlanta, GA, USA; Chicago, IL, USA**. ** Qualifications**
Minimum qualifications:
* Bachelor's degree or equivalent practical experience
* 3 years of relevant work experience, including experience in Customer Care and/or customer technical support
* Experience with the Salesforce platform or other CRM tools
* Ability to speak and write in Japanese and English fluently
Preferred qualifications:
* Experience in identifying trends and presenting key findings to the business through detailed reporting and data analysis
* Experience and ability to collaborate cross-functionally with internal teams and stakeholders across different functions and geographies
* Ability to manage multiple projects with competing demands for resources
* Excellent organizational, productivity, and verbal and written communication skills
* Ability to work non-standard hours (e.g. partial APAC hours)
In this role, you will be a liaison between Fitbit Customer Support (FCS) and APAC International Operations. You will work cross-functionally to ensure that customer support representatives are able to effectively support retail and sales partners on behalf of our customers. You'll understand the needs of customers and support representatives, and working with the FCS teams like Tools, Documentation, Product Specialist, Quality and Training, and Analytics. You will also be responsible for escalating emerging issues reported by our APAC Customer Support teams.
Fitbits diverse line of innovative products of smartwatches, trackers and smart scale help people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their health and fitness goals. Our products deliver personalized experiences, insights and guidance through leading software and interactive tools to support our users health and wellness. Partnering with Google will expand our resources and global platform, and we will be able to accelerate innovation in the wearables category to scale faster, and make health even more accessible to everyone.
** Responsibilities**
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