Job Details
Provider Safe Customer Support Representative We are seeking a uniquely talented **Provider Safe Customer Support Representative** to support the customer service experience for the provider safe product by becoming a subject matter expert in the product and putting the customers first.
Insights is a division of Equifax Workforce Solutions, Equifax's largest and fastest-growing business unit. Insights delivers breakthrough data and analytics to reduce people-based risk, mitigate fraud and meet compliance mandates. As the nations most comprehensive and trusted source of risk and criminal justice intelligence, we offer timely, reliable insights through vertical partners on AI-driven, SaaS-based cloud architecture. We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies.
****What youll do:****
* Responds to in-bound, routine customer email and telephone inquiries regarding Risk Intelligence products, services, order status, and other general questions.
* Offers front tier support to address inquiries, but may escalate inquiry to product support, billing, sales or other data/engineering teams.
* At higher levels, may be asked to provide responses to submitted questions via out-bound calling, or responds to routine web or email based customer inquiries via email using standard text or quasi-scripted communications messaging.
* Performs skilled public records research in accordance with established procedures using various court access systems.
* Reviews and analyzes public record data, identifying key information and accurately transcribing it into internal systems according to a standardized format or based on customer requirements.
* Establishes and maintains rapport with Licensing Boards and other Governmental Agencies via telephone, facsimile and email as needed to complete public record research.
* Reviews own work or peer reviews of other team members to ensure accuracy in search criteria and data entry and compliance with internal research and reporting standards prior to returning results.
****What experience you need:****
* High School diploma or equivalent
* A minimum or 6 months customer service experience
****What could set you apart:****
* Strong reading comprehension and data entry abilities.
* Basic computer skills and abilities to learn various software for data evaluation including Understanding of PC functions, including Windows-based applications
* Excellent verbal/written communications skills, including the ability to motivate and influence others.
* Strong organizational skills and attention to detail, including the ability to meet tight deadlines.
* Solid interpersonal skills, including a willingness to engage with key internal employees and external partners.
* Excels in a collaborative team environment.
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, dont delay, apply today - were looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
****Equal Opportunity Employer - M/F/V/H****