Job Details
Customer Service Order Entry page is loaded **Customer Service Order Entry**
**Customer Service Order Entry**
locationsMenomonee Falls, WI time typeFull time posted onPosted 3 Days Ago job requisition idJR-031630 *It is our people behind lifes passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then youve found your fit.*
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Advanced Systems Group, a business within Brunswick Corporations global parts and accessories organization, is a leading provider of branded electrical products, such as battery and power management and digital switching. With facilities in the Netherlands, Mexico, New Zealand, China and the United States, our diverse portfolio includes global marine, specialty vehicle, mobile, industrial power and transportation aftermarket products. We provide substantial engineering resources, technical know-how, and industry-leading integration and solution capabilities to marine and other recreational and specialty vehicle markets, along with upfront design expertise.
Advanced Systems Group is seeking a Order Entry Specialist to join our team. This position is responsible for performing high-volume order processing to support the order fulfillment and on time delivery expectations of our valued Customers. A successful candidate will be a highly motivated team player with a proactive approach who thrives in a fast-paced environment. They must be detail oriented with excellent organizational and time management skills. We are looking for an individual who can operate as part of a high-functioning team to exceed the expectations of our Customers. This position reports to the Customer Service Supervisor.
****Key Responsibilities include****:
* Ensure Customer orders and order acknowledgements are processed accurately and in a timely manner.
* Process Returned Goods Authorizations as instructed by CSS or CS Supervisor.
* Perform day to day administrative tasks such as maintaining customer order files, customer records, and other information in both paper and electronic form.
* Provide information to Customers regarding shipment tracking as needed.
* Aid Customer Service Specialists and Customer Service Supervisor on various projects as needed.
* Continuously enhance knowledge of products and customer base.
* Recommend improvements to processes and procedures and maintain an attitude of continuous improvement.
* Other duties and tasks as assigned by the Customer Service Supervisor
****Requirements:****
******Education Requirements****** (special training, college degree, etc.)
High School Diploma or equivalent
******Experience******
2+ years related experience and/or training in Customer Service within a general office environment.
Knowledge of principles and processes for providing customer service including customer needs assessment, understanding of quality standards, and evaluation of customer satisfaction.
CRT keyboard experience typing 40 WPM
Experience with Microsoft Outlook, Word, Excel, and an ERP computer system
******Skill Requirements****** (Technical, Communication, Interpersonal, etc.)
Excellent verbal and written communication skills.
Maintain a service orientation actively looking for ways to help people, including external customers, internal customers, and co-workers.
Demonstrated experience dealing with unpleasant or angry Customers while maintaining composure, controlling emotions and being sensitive to others needs and expectations.
Demonstrated experience analyzing information and selecting the best solution.
Ability to work and achieve established results with limited supervision.
Have a positive attitude coupled with a passion for service excellence and spirit of continuous improvement
******Work Environment******
Normal office working conditions. Typically requires prolonged sitting and extensive phone and CRT use.
Occasional lifting of up to 20 lbs. may be required for filing and archiving documents.
ASG promotes a dress for your day dress code which may include casual, business casual or business professional attire.
*We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.*
Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled
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#Brunswick Corporation - Mercury Marine