Job Details
** Altitude Sky Lounge Security Officer - Part Time Fridays and Saturdays**
**Job Category****:** Food and Beverage **Requisition Number****:** ALTIT005518 Showing 1 location **Job Details**
**Description**
MUST BE ABLE TO WORK FRIDAY AND SATURDAY NIGHTS. ADDITIONAL NIGHTS AS NEEDED ARE A PLUS.
**Benefits include**
* Free Parking at the hotel ($175 value)
* Meal allowance per 8hr shift ($5 per meal period)
* Sick Pay and Holiday Pay (while working holiday)
* Room Discounts with any Marriott Brand Hotel (31 different brand globally)
* Additional Room Discounts for select hotels within portfolio
* Two pairs of slip resistant shoes a year
* 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
Come be a part of our family and help welcome our guests to their home away from home. Making you and our guests a part of one big family. Our mission is for our hotel to be a place where our associates would love to stay and our guests would love to work!
The F&B Security Officer is responsible for upholding the Values, Mission and Vision of the Company while providing guests an experience of Brilliance. Responsibilities include maintaining high standards of service and customer care, observing and reporting, deescalate situations and enforcing the policies of the hotel, CA regulations and brand standards.
The Beverage Security Officer will work part time in Altitude and be responsible for the following:
Provides basic customer service and courtesies to enhance the guests stay.
-Smile and greet every guest (15/5 rule).
-Thank the guest for their business when appropriate.
-Practice proactive hospitality by anticipating their needs and being flexible in responding to them.
-Be knowledgeable about the hotel.
-Utilize the L.E.A.R.N. model to own & resolve complaints.
-Report defects in the hotel including shortages of equipment & supplies.
-Assists with maintaining cleanliness standards.
-Assists with guest problems and complaints.
-Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles and apprehends or expels person engaging in suspicious or criminal acts.
-Assists Lounge staff with controlling intoxicated guests.
-Performs other duties as developed, directed or assigned.
The San Diego Marriott Gaslamp Quarter provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The San Diego Marriott Gaslamp Quarter is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact us at (619) ###-#### or email ...@gaslampmarriott.com to let us know the nature of your request.
**Skills**
**Preferred**
**Teamwork** *Advanced* **Problem Solving** *Some Knowledge* **Customer Service** *Advanced* **Critical Thinking** *Some Knowledge* **Conflict Resolution** *Some Knowledge* **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**
**Required**
High School or better.
**Experience**
**Required**
**2-3 years:** Customer Service
**Preferred**
**1 year:** Security Guard