Job Details
**Welcome to Concentrix! Please select your location so you can see relevant content for your country.**
Careers **Team Leader, Sales - Digital Ads**
**Post Date:** 19 Jan 2022
**Requisition #:** R1233741
**Location:** Farmington Hills, Michigan, United States
**Job Type:** Contact Center
Please access the link below for the recruitment data protection notice, applicable for the region where you are applying, or access our Privacy Notice at the bottom of the page if you dont see the region where you are applying.
****
**Essential Functions/Core Responsibilities**
* Responsible for the day-to-day supervision of a group of call center sales agents including work and attendance monitoring in accordance with organization policy and applicable legal requirements
* ?Improve sales performance through coaching, motivation, and accountability. Coach direct reports on their performance on a regular basis to ensure sales performance metrics are achieved
* Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
* Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
* Communicate expectations to employees and provide timely updates
* Provide subject matter expertise in handling escalated customer calls as needed
* Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
* Stay current on internal work processes, policies and procedures. Attend required manager development training
* Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities
* Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
* Some B2B sales experience
* Some Sales Leadership and coaching/mentoring experience preferred
* Experience managing a team of Sales Agents within a B2B sales environment would be a plus
* Proven experience driving accountability; navigating and adapting to change quickly
* Displays focus and perseverance along with emotional intelligence
* Strong communication skills, both written and verbal
* Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
* Demonstrated ability to mentor, coach and empowers others
* Work well under pressure and follow through on items to completion
* Willingness to work a flexible schedule
**Career Level Description**
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
#NACNX
*msja
****
****Disclaimer****
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.