Job Details
We are recruiting for a dedicated Travel Consultant to join our highly professional sales team at TCS World Travel! For over 25 years, TCS World Travel has been enriching lives through our jet expeditions and custom itineraries.
Our all-inclusive journeys deliver unparalleled and meaningful experienceswith exceptional quality and servicein unique destinations around the globe. Discover the most direct, luxurious and personalized way to travel. Our team of passionate travel experts will take care of all the details, so you can get lost in memorable moments.
As pioneers in the private jet industry, TCS World Travel has developed and operated just shy of 300 luxury jet expeditions to more than 200 destinations. We are the most experienced jet expedition company in the world. TCS is part of Travelopia, the world's largest collection of experiential travel bands. Private equity-owned, headquartered in the UK, Travelopia employs over 2000 people across 70 locations globally.
**Summary:**
The Travel Consultant role is for a highly productive, self-motivated, results-driven individual. This person is responsible for actively selling luxury private jet programs (priced between $150K - $170K per person) and develops world-class, personalized travel experiences to high-net-worth individuals via phone, email and in-person communications. It is critical in this role to meet or exceed all assigned revenue goals. You will be responsible for managing prospective clients through the entire sales cycle from inbound lead to booking the trip, and responsible for maintaining the post-booking relationship. You will be effective at developing strong relationships with qualified clients via phone and email communication and creating a strong and ongoing relationship via outbound calling, as well as will be adept at accurately maintaining client contact information in Salesforce.
**What you will be doing:**
* Answer inbound phone calls and emails from prospective clients
* Create bespoke itineraries combining guest requests and insights and recommendations on their trip
* Conduct outbound communication (phone and email) to prospective clients
* Qualify and proactively follow-up with prospective clients to ensure they progress through sales cycle
* Sell preferred vendor travel insurance for both products
* Accurately maintain and update real-time client contact information in Salesforce
* Accurately forecast sales opportunities in Salesforce
* Monitor client issues, feedback, deadlines, and deliverables and ensure client issues are handled effectively and quickly, escalating to the Director of Sales when needed
* Provide Sales & BD team regular updates on whats working well, what challenges exist, and proposed plan to address them
* Work closely with other departments, including the marketing team, operations team, and guest services team
* Work closely with sales colleagues in refining sales skills and strategies to drive results
* Assist with travel agent training via webinars and in-person
* Knowledge of all company Health & Safety standards and execution of applicable responsibilities as outlined in the company Safety Management System (SMS)
**What we are looking for**
* 5+ years of relationship-based phone selling experience to high-net-worth individuals
* Demonstrated ability to use relationship-based skills to close sales with high-net-worth individuals
* In-depth understanding of the sales process and demonstrated ability to deliver results
* Superior planning, organizational, and prioritization skills
* Experience establishing sales goals, managing to them, evaluating results, and putting into place plans for improvement and optimization
* Excellent verbal and written interpersonal skills (professional and articulate)
* Active listener and ability to develop strong relationships with prospective clients
* Technology-savvy -- proficient in using Salesforce and MS Office. Must have experience in effectively using Salesforce (or other CRM) to input all client data as needed
* Strong problem-solving and analytical skills
* Handles stressful situations and deadline pressures calmly and professionally
**This role can be worked as remote, therefore we will consider applications from Washington state, Florida, and Colorado where we already have teams based.** **If you are a motivated sales professional and this sounds like your dream job, please apply, detailing why you are a great match on your cover letter - we look forward to hearing from you.**
* **Reference:**
NO432784SeaTSC
* **Location:**
Seattle, Washington, United States of America
* **Postcode:**
98121
* **Employment:**
Permanent
* **Salary:**
Competitive
* **Posted:**
Fri, 03 Dec 2021
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