Job Details
Have you considered being a Professional Dispatcher for the McHenry County paratransit service? Now is your chance!
We need an evening full-time dispatcher in McHenry, Illinois. We are seeking compassionate, driven, team-oriented person to serve the people in our community by supporting them with safe and efficient transportation. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.
Work in a collaborative environment with a great team of dispatchers and with experienced and professional drivers who know how to do get the job done, and safely, every time! The McHenry County dispatch team is open for a new member to join in on the slow-paced moments that allow you to work ahead as well as the fast-paced moments that will ultimately offer a rewarding experience working within the community and helping those who need us.
Our Dispatchers enjoy:
$21.00 /HR
Paid Training Provided!
Friendly Office Environment
Vast Opportunities for Advancement
Health, Dental & Visions Benefits
Paid Vacation
Paid Holidays
*Training takes places as a Call Center Reservationist for $19.00/HR before moving to training as a McHenry Dispatcher. $21.00/HR rate starts after the 90-day dispatcher training period.
Our Dispatchers are responsible for:
Oversees all routing and scheduling of buses; dispatch buses and provide timely information to drivers and passengers on route.
Reorganize and reschedule trips and runs when necessary, or beneficial, to ensure effective and efficient routing of service.
Take calls from riders who are checking on estimated times of arrival and requesting same-day rides.
Ensure On-Time-Performance and Productivity requirements are met.
Handles heavy phone and radio traffic with professionalism.
Checking drivers in before each AM and PM route.
Controlling and monitoring driver hours to help ensure fair distribution of work and assignment budgeting.
Maintaining dispatch logs, route sheets, and other dispatch documents and reports.
Assists drivers with day-to-day operations and ensure compliance with operating contract, state and local ordinances, and company policies and procedures.
Provides solutions to drop-off and pick-up problems; resolve issues as needed.
Making quick decisions to ensure routes are covered. Making judgement calls to ensure safety.
Other Duties as assigned.
To qualify as a Dispatcher, youll need:
A minimum of a High School diploma or GED
Able to operate a computer
Complete any training requirements
Communicate clearly in English
Able to operate standard telephone system
Exercise business telephone etiquette
Be at least 21 years of age
About Transdev:
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
For more information, please visit our website at www.transdevna.jobs
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 845
Pay Group: UC8
Cost Center: 55819
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev the mobility company empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.