Job Details
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Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
**Financial Management**
+ Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
+ Accountable for monitoring and achieving annual financial goals
+ Approve expenditures and invoices including overtime
**Operations**
+ Manage the daily activities ensuring on-time services
+ Assure the location's operating practices comply with applicable federal and state regulations and Company policies
+ Establish location goals and priorities
+ Effectively present and communicate Company and Market strategies, values, and goals to staff
+ Manage frontline supervisor's responsibilities, expectations, and accountabilities
+ Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
+ Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
+ Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
**People Development**
+ Develop a strong, trusting, and reliable team
+ Understand team members' career aspirations and provide assignments to develop skills and or close gaps
+ Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
+ Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
+ Collaborate with Human Resources and Market Leadership for recruiting and retention
**Other**
+ Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
+ Develop and or implement plans to improve customer satisfaction index and on-line community reviews
**MINIMUM REQUIREMENTS**
**Education**
+ High school diploma or equivalent
+ Technical diploma in Funeral Services or Mortuary Science preferred
+ Bachelor's degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board
**Certification/License**
+ Funeral Director license as required by state/province law and as prescribed by each state board
**Experience**
+ Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
+ Minimum (2) years of experience managing people or projects
+ Budgeting and expense control experience strongly preferred
**Knowledge, Skills and Abilities**
+ Ability to work evenings and weekends
+ Financial and business acumen
+ Proficient in MS Office suite
+ Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
+ Excellent customer service skills
Postal Code: 79912
Category (Portal Searching): Operations
Job Location: US-TX - El Paso
Job Profile ID: F00279
Time Type: Full time
Location Name: Martin Funeral Home