Job Details
** PMC: IT Support Specialist**
**Job Category****:** IT Support **Requisition Number****:** PMCIT005470 Showing 1 location **Job Details**
**Description**
**PMC: IT Support Specialist (Level One)**
At **PMC**, an **IT Support Specialist** works within a broad skill set that includes helpdesk, specialized projects and company infrastructure. This is a lightly structured environment so we are seeking someone with strong independent judgment and common sense to work within a 9-person team distributed across New York and Los Angeles. The position is based from New York
As a whole team we keep over 1,000 end users operational every day and those end users are spread across brands such as Rolling Stone, Variety, Robb Report, WWD and more. The role is evolving and candidates must be willing to learn new technologies. A service-oriented attitude and strong communication skills are essential. This position requires the ability to shift between in-person, phone, email, and remote computer administration as needed to support end-users in any of our offices around the world.
**Requirement:** We are looking for a team player with a positive attitude and the willingness to train on skill sets they have little to no experience with. When submitting your resume, please include the skills with which you have the least (or no) experience from the list below:
* Proficient in both macOS and Windows environments with strong software and hardware troubleshooting skills
* Active Directory administration
* Troubleshooting email client issues (MS Outlook client and browser-based)
* DFS connection troubleshooting
* Computer provisioning - Knowledge of Apple (Jamf) deployment and Windows (Windows Deployment Services) services (is a plus)
* Remote administration ConnectWise, Apple Remote Desktop, Teamviewer and RDP
* Working with ticketing systems and within a workflow - Atlassian Jira Service Desk
* Working knowledge of iOS and Android OS
* VOIP Avaya
* Exchange Online power shell scripting (is a plus)
* Exchange/Office 365/GSuite administration
* Windows services environment experience Active Directory, File Services, Permission management. DHCP, AD, VPN, Print and file services
* VPN using the following technologies (Pritunl, Windows VPN, Meraki)
* Wireless telecom administration through vendor portals (ATT, Verizon)
* Screen Capture and edit tools (Snagit, Greenshot and Adobe)
* In-depth knowledge of Outlook configuration, deployment and recovery
* Basic knowledge of network infrastructure switches, port allocation, POE, patching, data drops, sub-netting, etc.
* Wi-Fi WAP allocation and troubleshooting Meraki
**Qualifications:** You dont need to check every box for the experience below. If you are passionate about this opportunity, we would love to hear from you.
* Minimum of 3 years experience in an IT Support role
* A service-oriented attitude and strong communication skills
* Enthusiasm for collaborating with team members, sharing knowledge and finding solutions
* Experience working with distributed teams
* Experience supporting distributed teams
* Attention to detail and conscientious approach
* Ability to work well under pressure, handling multiple tasks
**Its all About You** At PMC, your wellness is top of mind. We offer a comprehensive benefits package to nurture you and your loved ones, including pets! Our package includes Healthcare (medical, dental, and vision) HSA with an employer contribution, FSA (Healthcare, Dependent Care & Commuter), EAP, Life Insurance, 401K with an employer match, Paid Parental Leave, Long-term Disability, generous Paid Time off (PTO), Pet Insurance, and Home & Auto insurance. Our Wellness initiatives rotate yoga, meditation, wellness weeks on a variety of topics, and financial wellness. We continuously elevate our offerings with more, for you. **About PMC:** PMC is a leading independent global media and information services company whose award-winning content attracts a passionate monthly audience of more than 310 million. Since 2004, Penske Media has been a pioneer in digital media and a platform innovator, reaching viewers on all screens across its ever-growing constellation of iconic brands, which includes Deadline, Variety, Rolling Stone, Billboard, The Hollywood Reporter, VIBE, WWD, SHE Media, Robb Report, Sportico, TVLine, BGR, ARTnews, Art in America, Fairchild Media, and Spy.com, among many others. PMCs journalists and content creators deliver daily the most comprehensive news and information in their industries and areas of coverage, unequaled in ambition, depth and courage. Headquartered in New York and Los Angeles with additional offices in 14 countries worldwide, PMC believes companies should not only be profitable but also forces for good. To learn more about PMC, our 2% Foundation, and our portfolio of brands please visit . **Qualifications**
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