Job Details
* Greets and directs visitors/patients courteously and professionally.
* Obtains, verifies and/or updates patient demographic information.
* Collects co-pay and copy of the patient's insurance identification card.
* Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.
* Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
* Maintains strong current knowledge of policies and operating procedures.
* Initiates calls as requested by Physician, Office Manager or other professional staff.
* Responsible for opening/closing office duties as needed.
* Photocopying, faxing, and distributing documents as required and in a timely manner.
* Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
* Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
* Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.
* Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
* Practice and adhere to Stamford Health System's "Code of Conduct" philosophy, SHIP's Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
* Completes required continuous training and education, including department specific requirements.
* Complies with departmental organizational policies and procedures and adheres to external agency requirements.
* Performs other duties as assigned.
* High School Diploma or equivalent with a minimum of three years of related front office experience required.
* Demonstrated strong interpersonal, organizational skills.
* Effective communication skills, both verbal and written English proficiency required
* Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
* Computer skills required (MS Office Word and Excel).
* Solid phone/customer service skills.
* Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).
* Ability to handle sensitive and confidential information.
* Ability to perform complex administrative tasks.
* Ability to work under pressure in a fast-paced and at times hectic environment.
* Careful attention to detail.
* Ability to work both in a team and independently.
* Ability to demonstrate professionalism.