Job Details
Tech, Customer Support page is loaded **Tech, Customer Support**
**Tech, Customer Support**
locationsGrand Rapids, MI time typeFull time posted onPosted Today job requisition idR47068 **CURRENT SPECTRUM HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Spectrum Health team members only.**
**Job Description**
**Summary**
Under direct supervision, provides technical advice, guidance and formal or informal training to customers using hardware and software programs. While building a general understanding of services provided and departmental functions, helps colleagues troubleshoot and restore service or gather and document information for next level support. Helps perform root cause analysis and develop checklists for typical problems. May assist in recommending procedures and controls for problem prevention. Contributes to maintenance of knowledge database and call tracking database to enhance quality of problem resolution. May request procedures (or changes to procedures) for problem prevention and control. Works in a team setting, sharing information and assisting others with calls.
**Qualifications**
* High School Diploma or equivalent Required
* Associate's Degree or equivalent /Technical school or equivalent Preferred
* less than 2 years experience in related field Required
* Experience with clinical information systems and environments Preferred
**Primary Location**
SITE - 25 Ottawa Ave SW - Grand Rapids**Department Name**
Business Contact Center**Employment Type**
Full time**Shift**
**Weekly Scheduled Hours**
40**Hours of Work**
10:30am - 7:01pm**Days Worked**
5**Weekend Frequency**
Every fourth weekend*Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team members job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.*
Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected
category. See more .
*Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team members job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.*
**Who We Are**
Spectrum Health is a nationally recognized not-for-profit health system, offering a full continuum of health services through our health plan, medical group and hospital group. As an integrated health system, we are able to work together across all facilities, employees and providers to create exceptional, consumer-focused interactions.
Spectrum Health is redefining what it takes to improve the health of our communities and introducing new and innovative ways for consumers to access high-quality, low-cost care so that they can connect with us for a lifetime of health.
We strive to provide one Spectrum Health experience: a consistent, high-quality, seamless health journey for consumers; no matter where, when or how they interact with us. The result is better health outcomes for the thousands of individuals, families and communities we serve.
We are the regions largest employer, with corporate offices located in Grand Rapids, Michigan. Spectrum Health Hospital Group and Spectrum Health Medical Group are consistently recognized for the exceptional care they provide. Priority Health is among the largest health system-sponsored health plans in the U.S. and offers extensive experience serving large and small employer groups, individuals, Medicare Advantage, Healthy Michigan Plan and Medicaid populations.
Since 2010, Spectrum Health has been listed five times among the 15 Top Health Systems in the U.S. by Truven Analytics. Click to see a complete list of our safety, quality and patient experience awards.