Summary Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports. Primary Roles and Responsibilities Receptionist Receive and enter lead calls and job referrals (FNOL) Perform excellent customer service Receive general phone calls and greet visitors Document calls for weekly call log report Dispatch and Pending Follow-Up Dispatch lead calls and job referrals Track pending lead calls and job referral follow-up Analyze dispatch report Schedule Tracking and General Administration Coordinate production schedule and monitor logistics Coordinate on-call schedule Perform general administration Necessary Experience and Skill Set A minimum two years of business experience Working knowledge of current business software technologies is required Superb customer service, administrative, and verbal and written communication skills Experience in the commercial cleaning and restoration or insurance industry is desired Formal Education/Training High school diploma/GED Associates/bachelor's degree preferred Physical and Work Environment Requirements This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. Normal Working Hours, Additional Working Hours, and Travel Requirements This is a full-time position working 7:30 a.m.-4:30 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs. The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and responsibilities required may be amended from time to time. The signing of this Job Description acknowledges a complete understanding of the responsibilities of this position. An item not understood should be clarified before signing to ensure that I understand what is expected.
SERVPRO of Monroe/West Monroe, South Shreveport
05/31/2024
Shreveport,LA