Job Details
Call Center Representative
Department: Endorse Infinity
Employment Type: Full Time
Location: Philadelphia, PA
Compensation: $18 - $27 / week
Description
About Endorse Infinity:
At Endorse Infinity, we're not just a social media marketing company; we're your partners in digital success. With a passion for innovation and a commitment to excellence, we've been helping businesses of all sizes navigate the ever-evolving landscape of social media since our inception.
Job Description: Endorse Infinity is seeking dedicated and customer-focused Call Center Representatives to join our team. As a Call Center Representative, you will be the first point of contact for our clients and customers, providing exceptional service and support over the phone.
Position Type: Full-time
Salary: $17.50 - $27.00 hourly
Key Responsibilities
- Answer inbound calls from clients and customers in a professional and courteous manner.
- Assist customers with inquiries, product information, and problem resolution.
- Address customer concerns and escalate complex issues to appropriate departments or supervisors.
- Make outbound calls to follow up on customer inquiries or resolve issues as needed.
- Maintain accurate and detailed records of customer interactions and transactions.
- Meet or exceed performance goals for call volume, response time, and customer satisfaction.
- Collaborate with team members and departments to ensure customer needs are met efficiently.
Skills, Knowledge and Expertise- High school diploma or equivalent; associate or bachelor's degree preferred.
- Excellent communication skills, both verbal and written.
- Strong active listening skills with the ability to empathize and resolve customer issues.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in basic computer skills and familiarity with CRM software.
- Positive attitude, team player, and willingness to learn and adapt.
Benefits- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Dynamic and inclusive work environment with supportive colleagues.
- Flexible work arrangements and work-life balance initiatives.