Job Details
**Patient Service Representative II - Neurosurgical Department - FT - Day**
**Requisition #** HRC0739781 We would be happy to hear from you! Please consider the following exciting opportunity with one of the most outstanding and dynamic places to work in the medical field as your next career move.
**Summary of Essential Job Duties:**
The Patient Service Representative II (PSR II), Neurosurgical Department, following established practices, policies, and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the Neurology Department at Cedars-Sinai Medical Center. The PSR II is cross trained to cover multiple providers and is a resource. Duties may include: answering incoming telephone calls; scheduling and authorization for appointments, coordination of procedures/tests and other ancillary services; patient check-out and rescheduling of follow-up appointments; training for new PSRs; calendaring; insurance verification functions; chart/medical records preparation; reviewing the Referral Work Queue and screening New Patients; sorting and deposition of mail and patient information; uploading patient imaging; following up with physicians to obtain responses to patient questions.
**Education Requirements:**
* High School Diploma/GED.
* Two (2) years college preferred.
**Experience, Skills and Abilities:**
* Minimum 2 years-experience working with insurance companies and obtaining authorizations required.
* General understanding of Medical Terminology, Medical Terminology coursework preferred.
* Pervious work experience in a healthcare, ambulatory or outpatient setting of physicians offices, preferred.
* Strong interpersonal, written, and oral communication skills for interacting with patients, payors, physicians and other CSHS customers.
* Must possess a minimum computer competency comprised of a working knowledge of Windows or a comparable system (specifically including keyboarding and mouse skills).
* Knowledge and understanding of the organization, functions, policies and procedures of the outpatient physician clinic and the relationship with the large Cedars-Sinai Health System preferred.
* Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.
* Ability to interact effectively with Directors, Managers, internal staff, patients, physicians and representatives of outside agencies.
* **Working Title:** Patient Service Representative II - Neurosurgical Department - FT - Day
* **Department:** Neurology Clinics
* **Business Entity:** Service Lines & Ops
* **City:** Los Angeles
* **Job Category:** Administrative
* **Job Specialty:** Admissions/Registration
* **Position Type:** Full-time
* **Shift Length:** 8 hour shift
* **Shift Type:** Day
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ...@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy.
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* Administrative, Los Angeles, California, United States