Customer Service Representative

Job Details

Job Details

Level
Entry

Job Location
Blackburn's Corporate - Tarentum, PA

Remote Type
N/A

Position Type
Full Time

Education Level
High School

Salary Range
Undisclosed

Travel Percentage
None

Job Shift
Day

Job Category
Health Care

Description

At Blackburn's, we are always looking to strengthen our organization by adding the best available talent to our staff and retaining our valuable employees. We're seeking a Customer Service Representative in our Corporate Office to service our customer's needs. Under general supervision, the CSR is responsible for the timely processing of all patient accounts, coordination of scheduling of services, maintenance of patient files, and the production of all delivery paperwork. The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving concerns. The ideal candidate loves talking to people and proactively solving issues

OVERALL RESPONSIBILITIES:

• Process all incoming phone and fax orders according to departmental policy and guidelines
• Answer calls expediently and provide the highest level of service to customers and referral sources.
• Obtain demographics and enter Customer completely (includes insurance, doctor information, DX, etc.)
• Document infectious disease according to policy
• Enter information in the computer system as required in appropriate note fields
• Complete intake forms as required or needed
• Complete patient setup: Intake, Insurance Verifications, Auths/Referrals, Doctor notes/Medical records, Customer service letter/Delivery packet, Plan of care.
• Obtain medical documentation such as prescriptions, authorizations, or SOP as required
• Provide correct Codes to Doctors' offices and referral sources as requested and obtain medical necessity for special needs products and forward LMN along with product literature to PCP or insurance company.
• Type/fax price quotes and product literature as requested to insurance carriers
• Verify customer has never had previous equipment
• Request equipment i.e., wheelchair requests and/or spec sheets
• Troubleshooting - exchanging equipment when necessary
• Order Enter - check inventory, confirm serial numbers
• Confirm/Bill orders as required (log CMNs, PARS to confirm/bill)
• Process Commercial and Institutional accounts per individual agreements
• Obtain accurate discharge dates prior to processing
• Verify return work order has all required information & signatures and confirm Serial Numbers written by driver
• Work monthly Open Order Report
• Maintain library of all insurance guidelines/contracts and products
• Educate referral sources by phone/fax/e-mail
• Research questions and products/supplies as necessary
• Assist with in-services as requested
• Assist with staff training & assist co-workers as needed
• Provide customer or referral sources option as needed
• Customer surveys as requested
• Enter all Customer concerns into computer
• Miscellaneous as requested by management

Responsibilities

• Communicate with customers via phone, email and chat
• Data entry in various platforms

Qualifications

MINIMUM QUALIFICATIONS: High school or equivalent education required. College credits, certificate or degree desired. Must be detail oriented; possess excellent communication, human relation and organizational skills. Knowledge of medical terminology, physiology, and anatomy a plus.

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Excellent data entry

 Blackburn's Physicians Pharmacy

 06/15/2024

 Tarentum,PA