Job Details
**Front Desk Agent**
QUALITY INN
* 2 active jobs
Published July 7, 2020 Location Beaufort, SC Category Job Type **Description**
TITLE: Guest Service Agent
REPORTS TO: Front Office Manager / General Manager
DEPARTMENT: Front Desk
SUMMARY STATEMENT
Assures highest possible level of visitor and guest satisfaction by providing superior
customer service. Responsible for checking guests into and out of the hotel as well as
answering phone calls and customer inquiries.
PRIMARY DUTIES AND ACCOUNTABILITY
Room Assignments, Changes, and Issues
? Checks guests into and out of the hotel in an accurate, speedy, and courteous
manner.
? Efficiently handles all payments received whether they are cash, credit card,
checks, or travelers checks. Balances/verifies all monetary transactions in the
appropriate accounts.
? Ensures that all hotel keys are distributed to the appropriate parties and that
guest privacy is maintained.
? Responsible for maintaining all documentation regarding room registration,
changes, charges, credit card transactions, customer service and maintenance
issues.
Guest Service
? Offers guests assistance whenever possible.
? Responsible for resolving escalated customer relations issues.
? Answers inquiries pertaining to hotel policies and services.
? Must respond to and follow-up on all guest requests to ensure customers are
satisfied with the hotels services and accommodations.
? Responsible for positively representing and promoting the property.
? Ensures systems and procedures are in place and followed for guest safety and
security.
Other Duties as Assigned
? Ensures that the lobby and front desk area is clean, organized, visually
appealing, and well stocked with all necessary supplies.
? Properly compiles, completes, and distributes reports to all management and
relevant staff.
? Reports any maintenance, security, or safety issues to the appropriate staff.
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
? High School Diploma or GED required.
? Previous front desk experience highly preferred.
? Prior experience using Windows based software including Microsoft Word, Excel, and Outlook
highly preferred.
? Excellent organizational and prioritization skills.
? Ability to work well and collaborate with others.
? Superior customer service skills.
? Excellent communication skills.
? May be required to stand for an extended period of time.
? Able to work a flexible schedule.
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