Job Details
Requirements and Description
Summary
Unifi Cross Utilized Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!
Responsibilities for Ramp/Customer Service Agent
- Assists passengers with their baggage pick-up.
- Assists passengers to resolve issues with their delayed, lost, or damaged items.
- Utilizes computer software to track and catalog luggage.
- Handles customer interaction with class in an efficient, effective, and professional manner.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
- Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport
- Maintain on-time connections by guiding aircraft to and from gate positions
- Protect baggage and other equipment from damage, loss, and weather conditions
- Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders
- Assist with record-keeping and documentation to ensure correct routing of baggage
- Adhere to safety guidelines and maintain safe working conditions
- Report equipment problems and breakdowns to facilitate fast repairs
- Greet and assist passengers with a friendly welcome through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
- Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Push wheelchairs with passengers through all areas of the airport including terminal and gate areas.
Qualifications for Customer Service/Ramp Agent - Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
- Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check.
- Familiarity with basic computer programs to assist with record-keeping and baggage routing
- Possess a valid driver's license with a good driving record.
- Flexible schedule allowing work during nights, weekends, and holidays. Some shifts may require extended hours to meet business needs.
- Must be able to lift, carry, push, pull and move items up to 70 pounds or more on a regular basis.
- Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
- Must be able to observe, judge distances, identify surroundings, hazards, aircrafts, and equipment.
- Must be able to communicate by radio and other devices.
- Ability to showcase exceptional customer service abilities to all clientele.
- High School diploma or GED.
- Valid In-State Driver's License.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete ramp and SIDA training to obtain airport authority identification security.
- Must be able to carry heavy items up and down jetway stairs.
- Must be able to be alert to moving vehicles or aircraft and use radio equipment.
Benefits Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges.
Comprehensive Medical / Dental / Vision / Telehealth
401(k) Retirement Plan
Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms.
Paid Time Off
"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."