Job Details
Required Skills and Experience:
-3+ years of General Management and Operational Experience (must be hands on in coaching, mentoring, and developing a team of people)
-2+ years of Business Analytics (must have a robust data centered acumen)
-2+ years of Demonstrated knowledge in cable technology and network operations (telecom background)
-Experience working/operating in Excel and Tableau, and willing to learn internal tools
-Must be a people-focused leader that is willing to learn and grow within the company environment
Job Description:
Insight Global is seeking an Operations Manager to join the team of a fortune 100 company in the telecommunications space. We are looking for seasoned operational leaders with the ability to support an ever-changing, dynamic, and technical team. The Operations Manager is responsible for all daily activities within the Communication Desk department, including managing and supervising all Communication Desk personnel to maintain the most efficient and professional operation. This person will be essential to staff development and training by providing hands-on leadership. The Communication Desk identifies systemic issues based on customer call data and serves to coordinate communications among relevant operational and corporate groups during outages and other service-affecting issues, anywhere in Charter's service area, until resolution is achieved. The scope of managerial responsibility includes working with and escalating issues to boundary partners such as Net Ops, Field Ops, IT SOC, Customer Ops team and product team to ensure proper escalations and communication of all customer-facing issues.