Job Details
**Islands Management Company, LLC**
**Job Description**
**Job Title:** Front Desk Supervisor
**Department:** Front Office
**Reports To:** Front Office Manager
**FLSA Status:** Non-Exempt
**Prepared Date:** 01/2007
**Revised Date:** 10/2017
**SUMMARY** To supervise the day-to-day operation of the front desk. To serve Legacy Lodge in a professional manner, maintain guests records in an orderly manner, and work with others in anticipating and servicing guests needs.
**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.
* Supervise front desk associates
* Greet and check in all guest
* Assist in all guest needs and requirements, anticipating them when possible
* Maintain correct room status at all times, keeping housekeeping informed of all changes
* Assist guest in making future reservations
* Maintain knowledge of all current policy and procedures
* Assist with checkout
* Be an ambassador for Lanier Islands Resort by assisting guests with other island activities
**Traits:**
* Personable
* Outgoing
* Works well under pressure
* Customer Service oriented
* Multi tasked
**SUPERVISORY RESPONSIBILITIES**
Directly supervises 4-6 employees in the Front Desk Agent. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
**QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age with valid drivers license and clean MVR for 3 years.
**EDUCATION and/or EXPERIENCE**
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience. Valid Drivers License and clean three year MVR required.
**LANGUAGE SKILLS**
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
**MATHEMATICAL SKILLS**
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
**REASONING ABILITY**
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
**CERTIFICATES, LICENSES, REGISTRATIONS**
**PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance, talk or hear, and taste or smell. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
**WORK ENVIRONMENT** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND/OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.
I UNDERSTAND THAT MY FAILURE TO MEET THESE JOB SPECIFICATIONS MAY RESULT IN DISCIPLINARY ACTION OR MY TERMINATION.
Company : Lanier Islands
Position : Front Desk Supervisor FT
Status : Full Time
Shift : First (Day), Second (Afternoon)
Req # : 5923919
Date Posted : July 21, 2021
Location : 7000 Lanier Islands Pkwy., Buford, US, GA, 30518
Job Category : Front Office