Job Details
Are you a dynamic and ambitious individual who thrives in a fast-paced environment where no two days are ever the same? Are you the kind of person who anticipates needs before they arise and proactively offers assistance to your team? Do you possess an insatiable hunger for knowledge and embrace the opportunity to dive headfirst into new projects and systems? If your heart is pounding with an enthusiastic "yes" to these questions, then you're about to discover the perfect role that will ignite your passion. Keep reading - because this is not just a job, it's a thrilling opportunity tailor-made for someone like you.
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About Us:
ShipNova, a trailblazing 3PL logistics brokerage, is on the hunt for an exceptional and ambitious Operations Manager who thrives in a fast-paced, ever-evolving environment. As our Operations Manager, you will oversee and orchestrate the day-to-day operations that power our business. Working hand in hand with our stellar sales team, carriers, and valued customers, you will ensure the seamless and timely delivery of goods, all while delivering an unparalleled level of customer service.
This opportunity is tailor-made for a true logistics professional that's hungry to elevate their career to new heights in the dynamic and rapid world of transportation. We are seeking a natural-born leader with an unwavering dedication to organizational excellence, impeccable communication prowess, and a knack for solving complex challenges. If you possess a passion to make your mark in the logistics industry and are driven by a relentless pursuit of operational efficiency and customer satisfaction, then this is the career move you've been waiting for.
Roles and Responsibilities:
- Lead and inspire a high-performing team of 3-6 Account Managers and Dispatchers, cultivating a culture of excellence and collaboration.
- Design and implement processes targeted to boost operational efficiency and create a customer experience that sets the industry ablaze.
- Price RFPs (spot and contractual) with precision and accuracy, ensuring profitability and competitive advantage.
- Forge strategic alliances with key carrier partners, positioning ShipNova for success and amplifying our ability to deliver on our commitments.
- Mentor and guide new team members, nurturing their talent and helping them flourish in the logistics arena.
- Efficiently coordinate a diverse array of transportation modes for our esteemed accounts, ensuring smooth sailing from origin to destination.
Experience and Education:
- 3+ years of 3PL/Brokerage experience required.
- 1+ year of supervisory or management experience required.
- Must be familiar with how to navigate a TMS system.
- Must have experience with pricing truckload costs on a periodic and spot market basis.
- Bachelor's degree in Business Management, Logistics or Analytics is preferred, but not required.
Preferred Skills:
- Proven track record of success in operations management, including experience with carrier relations, dispatching and routing.
- Strong leadership skills, with the ability to motivate and inspire a team to achieve exceptional results.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate with clients, carriers, and team members at all levels.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex operational issues.
- Proficiency in Microsoft Office, Teams, Outlook, etc.
- A customer-centric mindset, with a strong commitment to delivering the highest level of service to our clients and carriers.