Job Details
The ideal candidate will be a high-energy leader that is reliable, honest, cooperative, and discrete when handling sensitive or confidential information. You are an expert in understanding of residential and commercial HVAC systems parts, components, and functions and can read and interpret maps, blueprints, and wiring diagrams. You have advanced working knowledge of Microsoft Office and Google programs with the ability to learn software applications and use with proficiency, accuracy and confidence and you are able to perform own duties independently with little to no supervision. You have superior organizational and time management skills, can remain calm and flexible in stressful or fluid working situations, and capable of making sound decisions based upon logic and reasoning. You exude excellent customer service skills with professional, verbal, phone, and interpersonal skills.
As a service manager, the on-call responsibilities include being available on weekends approximately once every 8 weeks. This involves addressing medium mild weather-related issues, receiving 1-2 calls. It is necessary to be at home and accessible from 5 pm to 6 am. You will regularly monitor emails and be available for chat communication. The service is advertised as open 24/7, with a 15-minute lead time for responding to calls. Additionally, one night per week is designated for on-call duty.
Establish, grow, and maintain relationships with general contractors, builders and homeowners. Perform project assessments via field visits and/or blueprints and ensure that all jobs are bid to ensure net profitability.
Oversee entire Installation division, including: procurement, staging, scheduling, forecasting, targeted completion dates, and budgets. Hire personnel for the Installation division and manage client communications.
Ensure accurate, dependable and consistent records keeping and schedule jobs by priority, logistics, skill level, and availability. Debrief installers, track all expenses and produce P&L reports for each project.
Swiftly and professionally resolve client or technicians concerns and escalate as needed. Expertly perform full capacity installations with confidence, professionalism, and accuracy.