Service Manager - 611 Park & The Severn

Job Details

**The starting salary for this position is $60k**

Essential Functions:

• Manages a system for effectively handling service requests ensuring the maintenance team responds within 24 hours of the initial call.
• Generates theEntrata maintenance work order report daily to track all open work order tickets. Schedules and assigns work orders for maintenance teams, tracking completion and labor/material costs.
• Schedules appointments with residents to respect their time and privacy.
• Leads maintenance team in diagnosis and repair in areas including HVAC, Heat Pump, Electrical, Plumbing, Small/Large appliance, Carpentry, Drywall, flooring, general maintenance, unit turnover, and exterior structural.
• Creates crew schedules and updates work order request systems, generating work orders throughout each day to direct service teams.Creates a 24-hour on-call schedule for the maintenance department.
• Hire, train, motivate, coach, develop, supervise, and terminate staff in order to achieve the operational goals of the property within company polices and guidelines.
• Conducts property inspections regularly, identifying all interior and exterior work to be completed, generates work orders to track completion.
• Immediately notifies management of maintenance issues and recommends resolution.
• Keeps Property Manager up to date regarding status of all repairs and maintenance.
• Works with Property or Assistant Property Manager in scheduling the make-ready maintenance of all vacant apartments.
• Manages move-in and move-outs processes including ensuring all locks are re-keyed, conducting pre-move out inspections.
• Assigns staff to complete tasks to make units ready for occupancy and inspects units prior to move-in.
• Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts, as well as prepare site maps.
• Schedules and executes routine preventative maintenance on all appropriate equipment.
• Organizes maintenance shop, keeping inventory of supplies and equipment according to the established OSHA standards.
• Establishes or follows cost effective methods of ordering supplies, maximizing value for the price.
• Ensure any/all storage areas remain locked when not in use.
• Recommends contract services and ensures that contracted maintenance is completed in accordance with the contract and quality standards, inspecting work before signing off on work order or invoice.
• Directs staff engaged in the general cleaning and up keep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, and washing windows and inspects/monitors progress.Leads completion of outdoor grounds maintenance, including daily removal and disposal of trash. Develops plan for snow removal.
• Acts as role model for Service and Site Technicians by following all company procedures and presenting an appearance appropriate for the image of the property.
• Conducts and schedules regular morning meetings and reviews safety topics.
• Performs other duties as required.

Required Knowledge, Skills, and Abilities

• HVAC certification
• CAM-T preferred.
• Demonstrated plumbing, electrical, and carpentry skills required.
• Knowledge of OSHA safety rules and regulation.
• Excellent time management and prioritization skills.
• Ability to communicate in writing, drafting performance reviews and responding to emails.
• Excellent verbal communication skills with residents and staff.
• Superior customer service skills with ability to respond to clients with diplomacy, tact and patience.
• Ability to quickly learn new technology and computer applications.
• Demonstrated sensitivity to different cultures.
• Valid driver's license and vehicle required.

Education and Experience

• High School Diploma or Equivalent
• Five years' experience in commercial or industrial setting
• Experience supervising a team, including acting as a role model for others, selecting and training new staff, providing mentoring and coaching to junior staff to develop professionally.

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 WPM Real Estate Management

 06/15/2024

 Baltimore,MD