Job Details
Location: Afton Alps, MN, US
* Demonstrate and maintain a high touch level of personalized guest service
* Generate sales, to budget and YOY
* Maintain and model high retail, merchandising and cleanliness standards as set forth by Regional Non VRR Ops Team
* Ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service
* Oversee the resorts employee uniform inventory, procurement and management
* Build and maintain relationships with all resort lines of business and lodging partners
* Meet or exceed inventory goals
* Model and maintain company policies and guidelines
* Recruit, hire, train, coach, and develop a quality core staff
* Enforce company cash handling policies and procedures, and other loss prevention policies
* Provide training resources in the areas of the POS system, product knowledge, guest service, resort information, and productivity
* Conduct performance discussions for and coach development of team on a regular basis
* Maintain all company paperwork according to policies and standards
* Communicate ideas or issues with the Afton Alps Sr. Manager - Resort Ops and the Non VRR Retail Ops Team
* Remain current on new industry products and trends, ability to demonstrate knowledge of products
* Be energetic, motivated, possess the ability to multi-task, and have fun
* HS Diploma or GED Equivalent - required
* 2 years of retail sales - strongly preferred
* Supervisory experience in a retail environment - preferred
* Entry level digital literacy with familiarity with Microsoft Office - preferred
* Ability to connect with co-workers and guests in accurate spoken and written English - required
* Dedication to outstanding customer service
* Excellent communications skills both written and verbal
* Self-motivated with the ability to multi-task
* Ability to work a flexible schedule; including nights, holidays and weekends required
* Must be a great teammate and be able to handle a fast paced, stressful environment.
* Possess the desire to offer the highest customer service standards to guests
**Reach Your Peak at Vail Resorts.** As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests *and* our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether youre looking for seasonal work or the career of a lifetime, join us today to reach your peak. **Reach Your Peak at Vail Resorts.** As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests *and* our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether youre looking for seasonal work or the career of a lifetime, join us today to reach your peak.