Job Details
**Job Location:** Albany Long Island Manhattan Queens ****Responsibilities Include:****
* Able to perform all duties of restaurant team members and restaurant managers
* Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
* Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
* Understand local marketing area and competitor trends
* Establish sales and service goals with franchise owners and restaurant managers
* Provides great guest service and resolves issues
* Lead team meetings
* Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
* Ensure that restaurants correctly execute new products and processes in a marketing window
* Develop business plans for their portfolio and develop action plans with franchise owners.
* Drive a clear vision and clearly communicates to the team
* Engages with Dunkin Brands Field Operations team as appropriate
****Management Responsibilities Include:****
* Recruit, hire, onboard and develop restaurant team members
* Plan, monitor, appraise and review employee
* Manage and coordinate the Restaurant Management team to support their restaurant performance & execution performance
* Coach restaurant team members to drive sales, improve profitability and guest satisfaction
****Key Competencies****
* Strong analytical skills and business acumen
* Works well with others in a fun, fast-paced team environment
* On time, demonstrates honesty and a positive attitude
* Willingness to learn and embrace change
* Ability to train and develop a team
* Guest focused
* Time Management
* Problem solving
* Motivating others
****Physical Demands/Working Conditions:****
* Standing on feet
* Repetitive motion including bending, stooping and reaching
* Lifting packages
* Wearing a headset (if applicable)
* Working in a small space
* Requires travel between restaurants
****Education/Experience:****
* Basic computer skills
* Fluent in spoken and written English
* Basic math and financial management
* 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
* College degree preferred